- Product
Michel Jamati
Head of Engineering, Collections BU
Our Collections 2.0 is a people-first debt repayment and collections stack that empowers credit unions and community banks to collect faster and build stronger relationships through empathetic outreach, self-serve flexible payments, intelligent AI workflows, and data-driven insights.
It's 11:30 p.m. You've just realized your debit card is missing. You grab your phone, call the bank, and brace yourself.
"Press 1 for billing. Press 2 for support. Press 3 to return to the main menu."
In our previous post, we introduced AI Voice Agents and showed how they're replacing the frustrating IVR experience with empathetic, conversational interactions. We explored the problem - endless menus, high abandonment rates, and stripped-away humanity - and introduced the solution: generative AI Voice Agents that listen, understand, and act.
In this series, we've explored the evolution from frustrating IVR systems to empathetic AI Voice Agents (Part 1) and examined the agentic AI technology that makes this transformation possible (Part 2). We've seen how modern Voice Agents can handle complex tasks, operate autonomously, and deliver seamless member experiences.
Weeks-long loan cycles are out. Credit unions and community banks can now fast-track approvals with real-time messaging, out-of-the-box integrations, and automation that clears bottlenecks, cutting through the noise to deliver speed, precision, and a better service experience at scale.
Generative AI is opening new doors for credit unions and community banks to serve members better, operate more efficiently, and stay competitive in a digital world moving at breakneck speed. To help you navigate this transformation, we’re extending bite-sized insights on what it truly means for you and your community.
Product Release Highlights
A More Natural, Face-to-Face Video Experience
Multi-File Uploads for Each Category Made Easy
Community banks and credit unions are navigating two competing forces: rapidly rising consumer expectations and the operational limitations of legacy communication channels. At Eltropy, we’re tackling that challenge head-on with the launch of Eltropy Rich Communication Services (RCS) - the next-generation messaging channel that will transform traditional SMS into branded, interactive, and secure conversations.
As Credit Unions and Community Financial Institutions (CFIs) continue to evolve their digital ecosystems, one thing remains clear: the tools you rely on must not only work; they must work together, support compliance, and enhance human connection.
Here's the thing about your quarterly 5300 Call Report: it's not just paperwork. It's how examiners, auditors, and your board judge whether you're running a tight ship or heading for trouble.
Eltropy Office Phone closes the gap between in-branch desk phones and remote softphones, replacing legacy systems with a modern, cloud-native platform that unifies every employee, from front line to the back office. The result? Lower costs, seamless handoffs, and consistent consumer experience across your entire institution.
In a landscape where service expectations are rising and operational efficiency is non-negotiable, Credit Unions and Community Financial Institutions (CFIs) must continuously evolve. At Eltropy, we believe meaningful innovation doesn’t just solve problems—it makes people feel seen, heard, and supported.
In today’s digital-first environment, Community Financial Institutions (CFIs) must continuously evolve to meet rising consumer expectations, regulatory shifts, and operational demands. The July 2025 product release is designed to do exactly that; empower your institution with smarter tools, seamless integrations, and personalized experiences that strengthen relationships and drive loyalty.
Eltropy Video Banking helps credit unions and community banks deliver real-time, face-to-face service, from loan applications to fraud resolution, securely and at scale. Dive in to explore how it powers seamless, compliant digital journeys within the Unified Conversations Platform, without losing the human touch.
Generative AI isn’t the future; it’s already transforming how credit unions and community banks engage, support, and grow. From 24/7 assistants to multilingual support and hyper-personalized interactions, this guide breaks down five game-changing ways AI is helping CFIs scale smarter, serve faster, and keep the human touch at the heart of every interaction.
Our Collections 2.0 is a people-first debt repayment and collections stack that empowers credit unions and community banks to collect faster and build stronger relationships through empathetic outreach, self-serve flexible payments, intelligent AI workflows, and data-driven insights.
It's 11:30 p.m. You've just realized your debit card is missing. You grab your phone, call the bank, and brace yourself.
"Press 1 for billing. Press 2 for support. Press 3 to return to the main menu."
In our previous post, we introduced AI Voice Agents and showed how they're replacing the frustrating IVR experience with empathetic, conversational interactions. We explored the problem - endless menus, high abandonment rates, and stripped-away humanity - and introduced the solution: generative AI Voice Agents that listen, understand, and act.
In this series, we've explored the evolution from frustrating IVR systems to empathetic AI Voice Agents (Part 1) and examined the agentic AI technology that makes this transformation possible (Part 2). We've seen how modern Voice Agents can handle complex tasks, operate autonomously, and deliver seamless member experiences.
Community financial institutions (CFIs) have long been the bedrock of trust in local economies, offering personalized service that big banks often can’t match. Now, as artificial intelligence reshapes the financial sector, these institutions face a pivotal moment.
AI is transforming how community financial institutions operate, but doing it right is what sets the best leaders apart. From boosting efficiency and consistency to preserving the human connection, learn how you can responsibly harness AI as a force for good by implementing it with purpose, ethics, and care, without ever compromising trust, transparency, or empathy.
Generative AI is opening new doors for credit unions and community banks to serve members better, operate more efficiently, and stay competitive in a digital world moving at breakneck speed. To help you navigate this transformation, we’re extending bite-sized insights on what it truly means for you and your community.
Our Collections 2.0 is a people-first debt repayment and collections stack that empowers credit unions and community banks to collect faster and build stronger relationships through empathetic outreach, self-serve flexible payments, intelligent AI workflows, and data-driven insights.
Eltropy Video Banking helps credit unions and community banks deliver real-time, face-to-face service, from loan applications to fraud resolution, securely and at scale. Dive in to explore how it powers seamless, compliant digital journeys within the Unified Conversations Platform, without losing the human touch.
In today’s digital-first environment, Community Financial Institutions (CFIs) must continuously evolve to meet rising consumer expectations, regulatory shifts, and operational demands. The July 2025 product release is designed to do exactly that; empower your institution with smarter tools, seamless integrations, and personalized experiences that strengthen relationships and drive loyalty.
In a landscape where service expectations are rising and operational efficiency is non-negotiable, Credit Unions and Community Financial Institutions (CFIs) must continuously evolve. At Eltropy, we believe meaningful innovation doesn’t just solve problems—it makes people feel seen, heard, and supported.
Eltropy Office Phone closes the gap between in-branch desk phones and remote softphones, replacing legacy systems with a modern, cloud-native platform that unifies every employee, from front line to the back office. The result? Lower costs, seamless handoffs, and consistent consumer experience across your entire institution.
Here's the thing about your quarterly 5300 Call Report: it's not just paperwork. It's how examiners, auditors, and your board judge whether you're running a tight ship or heading for trouble.
As Credit Unions and Community Financial Institutions (CFIs) continue to evolve their digital ecosystems, one thing remains clear: the tools you rely on must not only work; they must work together, support compliance, and enhance human connection.
Community banks and credit unions are navigating two competing forces: rapidly rising consumer expectations and the operational limitations of legacy communication channels. At Eltropy, we’re tackling that challenge head-on with the launch of Eltropy Rich Communication Services (RCS) - the next-generation messaging channel that will transform traditional SMS into branded, interactive, and secure conversations.
- Engineering
Our new Desktop App empowers credit unions and community banks with a distraction-free, high-performance workspace that eliminates browser crashes, boosts responsiveness, and powers seamless engagement that keeps every conversation moving without a hitch.
Weeks-long loan cycles are out. Credit unions and community banks can now fast-track approvals with real-time messaging, out-of-the-box integrations, and automation that clears bottlenecks, cutting through the noise to deliver speed, precision, and a better service experience at scale.
Generative AI isn’t the future; it’s already transforming how credit unions and community banks engage, support, and grow. From 24/7 assistants to multilingual support and hyper-personalized interactions, this guide breaks down five game-changing ways AI is helping CFIs scale smarter, serve faster, and keep the human touch at the heart of every interaction.
The most competitive credit unions and community banks aren’t choosing between digital and in-branch, they’re combining both to deliver smarter, faster, more human service. This blueprint shows how you can easily transition to a high-impact Phygital (Physical + Digital) strategy that maximizes efficiency, strengthens connections, and turns hybrid experiences into your greatest advantage.
With 85% of members preferring Text over Calls, forward-thinking credit unions and community banks are turning staffing challenges into a strategic advantage. By embracing digital channels, automating routine tasks with AI, and upskilling lean teams, they are delivering faster service, reducing costs, and building future-ready call centers that do more with less.
Video banking is becoming a strategic force multiplier for credit unions and community banks, helping them prevent fraud, serve beyond the branch, and operate more efficiently with leaner teams. By enabling secure, face-to-face digital interactions, forward-thinking institutions are scaling smarter, staying personal, and delivering real-time, human service in a digital-first world.
Subscribe to Eltropy Labs – Be the First to What’s Next
The latest insights, ideas, and innovations delivered straight to your inbox.
Subscribe to Eltropy Foundry
The latest insights, ideas, and innovations delivered straight to your inbox.
Want to see Eltropy in action?
Book a personalized demo and see how we help CFIs do more with less.
Book a Demo ->
Inspired by this action? Join our team.
Help us make top-tier financial products and services accessible anytime, anywhere.
Subscribe to the Eltropy Blog
Get the latest insights, ideas, and innovations delivered straight to your inbox.
Inspired by this post? Join our team.
Help us make top-tier financial products and services accessible anytime, anywhere.
Want to see Eltropy in action?
Book a personalized demo and see how we help CFIs do more with less.
