- Product

Michel Jamati
Head of Engineering, Collections BU



- Engineering

Recent Highlights
A More Natural, Face-to-Face Video Experience
July 2025
Video calls now feel more personal, intuitive, and convenient with a more agent-focused layout.
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Smoother Appointments Start with Better Prep
July 2025
Review documents before the appointment to reduce delays, personalize conversations, and make every interaction count.
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Branch-Level Reviews That Drive Real Change
July 2025
Now see exactly which branch a review came from. Filter by location, agent, or timeframe to uncover insights and act faster.
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In-Call Texting from Department Numbers
July 2025
Send Texts during live calls from official numbers so consumers get trusted, real-time info without missing a word.
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A More Natural, Face-to-Face Video Experience
Multi-File Uploads for Each Category Made Easy








- Engineering






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Want to see Eltropy in action?
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