Leadership Summit 2025 – Adventures

Every Leader’s Journey
Needs an Expedition

Choose Your Thrill

Step Into the Extraordinary

Leadership isn’t just built in boardrooms — it’s forged in moments of challenge, reflection, and connection. 

At the Eltropy Leadership Summit, we invite you to step beyond the usual and into the heart of Teton Valley, where nature becomes your co-mentor. Whether it’s conquering sky-high ziplines, navigating serene float trips, or grounding yourself in a holistic spa experience – each activity is an opportunity to recharge your spirit, expand your perspective, and grow alongside peers who lead with purpose.

Your summit registration includes one curated experience. If you would like your guest to join you in an activity, you will need to purchase a separate activity ticket for them. Additional adventures are available for those who want to keep stretching the edges of possibility. 

Choose One Adventure

Your Expeditions Start Here!

Thrilling Zip Line

The steepest zipline in North America with one of the most incredible views of Jackson Hole.

Snow King Mountain Resort

Aug 25, 2025 @ 2:30 pm SOLD OUT
Aug 27, 2025 @ 2:30 pm
(Select One Slot)

Learn More
Register Now

Snake River Scenic Float Trip

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole.

Stilson Lot (Village Road Transit Center)

Aug 27, 2025 @ 4:00 pm

Register Now
Learn More

Golf with a View

Get ready to swing through scenic views and crisp mountain air in Teton Valley’s premier golf outing.

Jackson Hole Golf & Tennis Club 5000 N Spring Gulch Rd, Jackson, WY 83001

August 27, 2025 @ 12:50 - 1:30 pm Tee Time Start

Register Now
Learn More

Horseback Riding

Ride through wilderness trails with sweeping Grand Teton and Buffalo Valley views.

Heart Six Ranch

Aug 25, 2025 @ 1:30 pm
Aug 27, 2025 @ 3:30 pm
(Select One Slot)

Register Now
Learn More

Let’s Make Leadership Summit 2025 Unforgettable!

Step into a summit designed to push boundaries — of thought, of connection, of self. This is more than a gathering; it’s an expedition of bold ideas, transformative adventures, and authentic leadership moments. Join us in the wild beauty of Jackson Hole to recharge your spirit, elevate your perspective, and lead with renewed purpose.

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Zip Line at Snow King Mountain Resort (1 Hour)

📅 Date: August 25, 2025 Or August 27, 2025 [Select One Slot]
⏰ Time: 2:30 pm [Arrive 1 hour early] 
📍 Location: Snow King Mountain Resort, 402 E. Snow King Ave, Jackson, WY.

Please read the Ziptour Rider requirements below:

The Ziptour requires a moderate to high degree of physical strength and stamina. It is not recommended for guests who are or may be pregnant and those who have or may have heart conditions, high blood pressure, a history of back, neck, or bone injuries, recent surgery, or any other current physical or mental illness. 

  • Participants must be at least 48″ tall and not over 82″ tall.
  • Participants must weigh over 50lbs. and under 260lbs. (without supplied equipment).
  • Participants must be at least 12 years old. Participants between the ages of 12-15 must be accompanied by an adult and must be able to participate independently of the adult.
  • Closed-toe shoes are REQUIRED to participate.
  • Participants will need two functioning arms and two functioning legs to ride on the Ziptour.
  • Due to the physical demand and rigorous nature of our Ziptour, we are unable to accommodate any persons who may have medical conditions that require immediate attention, who have existing or recurring injuries, who have recently had major knee, back, or leg surgeries, or those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.
  • Participants must also be able to interpret visual cues and auditory explanations before and while riding.

Snake River Scenic Float Trip (3 Hours)

📅 Date: August 25, 2025 at 11:30 am [Includes lunch] Or August 27, 2025 at 4:00 pm
[Arrive 30 min early] [Select One Slot]

📍 Location: Stilson Lot (Village Road Transit Center), 1455 Beckley Park Way, Wilson, WY 83014, USA.

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole, Wyoming. Your knowledgeable and friendly guides will navigate the raft safely down a 13-mile stretch of the Snake River while guests enjoy the beautiful scenery and wildlife viewing opportunities along the way, including moose, river otter, bald eagles, and osprey.

Stunning scenery, wildlife sightings, and a different side of the Yellowstone ecosystem await you on this scenic floating tour down the Snake River from Jackson Hole, Wyoming. 

Join a professional river guide who will provide all steering and propulsion for your 13-mile rafting trip so you can sit back and enjoy the views. This tour is ideal for those who have never been rafting or who prefer to avoid the rigor of other rafting trips, including families and senior citizens.

Horseback Riding with Breathtaking Grand Teton Views (2 Hours)

📅 Date: August 25, 2025 @ 1:30 pm Or August 27, 2025 @ 3:30 pm [Arrive 30 minutes early][Select One Slot]

📍 Location: Heart Six Ranch, 16985 Buffalo Valley Rd, Moran, WY.

Meeting Instructions: The ranch is located on Buffalo Valley Road in Moran, Wyoming, within Jackson Hole and near Grand Teton National Park. For directions, simply enter “Heart Six Ranch” into Google Maps or MapQuest. Please arrive at least 30 minutes before your ride for check-in and to complete the waiver.

Get ready for an unforgettable trail ride through the stunning Bridger-Teton wilderness, featuring breathtaking views of the Grand Teton and the picturesque Buffalo Valley. 

You’ll ride gentle, well-trained horses, perfect for both beginners and experienced riders. Our exclusive horseback trails include elevation gains of up to 500 feet, offering incredible photo opportunities. Capture the beauty of towering peaks, lush valleys, and winding forest paths, and share your adventure with friends and family.

Important Information:

  • Maximum weight limit: 240 lbs (There are no refunds).
  • Riders must bring their own water bottle.
  • Weight and height information will be collected in advance.

IDgo Integration: A Secure, Passwordless Authentication That Builds Consumer Trust

Aug 10 2025

IDgo is now integrated into the Eltropy Unified Platform, enabling secure, passwordless authentication through device-based biometrics and text verification. When a consumer calls in, the system checks enrollment and triggers a quick text-based identity check, no passwords, no guesswork.

This upgrade supports enhanced IVR workflows, reduces fraud risk, and makes authentication faster and more seamless across your existing Eltropy environment. For consumers not enrolled in IDgo, fallback options or agent routing ensure a smooth experience every time. It’s a simpler, more secure way to verify identity, built right into the tools your team already uses.

Zendesk Link Here

Smarter Scoring, Fairer Insights, Now Enhanced in Eltropy’s Unified Platform

Aug 10 2025

Eltropy AI Intelligence within the Unified Platform now delivers even greater scoring accuracy by filtering out brief, non-substantive interactions and allowing teams to customize profanity detection based on their standards.

By setting a minimum message threshold, the system avoids scoring quick replies like “You too,” which don’t reflect meaningful engagement. Customizable profanity filtering also reduces false positives, ensuring agent evaluations better align with your communication culture.

These enhancements help teams focus on real conversations, improve coaching accuracy, and make performance data more reliable across the board.

Zendesk Link Here

Privacy-First Check-In, Now Available in Eltropy Lobby Management

Aug 10 2025

Branches using Eltropy Lobby Management can now offer anonymous check-in, allowing walk-in consumers to join the queue by simply entering their name, no mobile number required. This feature removes a key barrier for privacy-conscious individuals and those without a mobile device, creating a more inclusive experience without compromising queue management efficiency.

Configured at the branch level, anonymous check-in works seamlessly across both staff-assisted and self-service flows. It supports accessibility goals, aligns with growing privacy expectations, and helps ensure no one is excluded from service due to data collection requirements.

Whether the consumer prefers not to share their number or doesn’t have one, this enhancement helps branches welcome more people while keeping operations smooth and respectful.

Zendesk Link Here 

Daily Appointment Summaries That Support Better Service & Stronger Relationships

Aug 10 2025

Branch managers and staff can now receive automated daily appointment summary emails, helping them prepare for upcoming engagements with greater clarity and confidence. These summaries are role-based; managers see all appointments across their assigned branches, while individual staff receive only their personal schedules, ensuring the right level of visibility for each team member.

Each summary includes important details like appointment time, duration, contact information, service type, and even video room names for virtual meetings. This helps staff plan ahead, review any relevant notes, and walk into every appointment ready to provide personalized, high-quality service.

Appointments are meaningful moments to connect with consumers and support their financial goals. With the ability to prepare in advance, teams can reduce no-shows, create smoother interactions, and deliver a more thoughtful, member-first experience across every touchpoint.

Zendesk Link Here 

Professional, Private Warm Transfers for Video Calls

Aug 10 2025

Video calls now support private warm transfers, giving agents the ability to consult with a colleague before handing off the conversation, all while the consumer remains on hold, without seeing or hearing either agent. This improvement aligns Eltropy Video Banking with traditional contact center standards, offering the professionalism and control your teams expect.

When a warm transfer is initiated, the consumer is automatically placed on hold, allowing the primary and secondary agents to coordinate privately. The second agent stays invisible until the transfer is finalized. If needed, the contact can be brought back into the conversation simply by taking them off hold, giving agents flexibility without sacrificing privacy or flow.

These enhancements bring video calls up to par with phone-based service interactions, offering your team more control, smoother transitions, and a more polished experience for consumers, especially in complex or high-stakes conversations like lending, disputes, or financial advice.

Zendesk Link Here 

One Platform, Distinct Brand Experiences

Aug 10 2025

CFIs operating multiple brands can now deliver tailored chatbot experiences for each brand or context, without losing the efficiency of centralized operations. With multiple branding support in the Conversation Panel, admins can create and manage unique bot personas, branding elements, and consumer experiences specific to each brand or website page.

This update simplifies scaling for institutions that support diversified brands. Whether a chatbot is helping someone open an account or apply for a loan, you can fine-tune the experience to match the brand voice and purpose of that interaction.

Zendesk Link Here 

Never Miss a Request with Universal Notifications Across the Platform

Aug 10 2025

Agents can now receive incoming request notifications across all areas of the Eltropy Unified Platform, not just in the Conversations module. Whether they’re reviewing appointments, managing submissions, or digging into campaign insights, agents will see real-time alerts and can accept requests without switching tabs or disrupting their workflow.

This update helps eliminate missed interactions and reduces response times, ensuring consumers get timely support regardless of where agents are working. Notifications are synced across all open Eltropy windows, providing a seamless and responsive experience that supports faster service and fewer delays.

Zendesk Link Here 

Relax & Recharge at Chill Spa or SpaTerre Jackson Hole

Horseback Riding in Jackson Hole

Snake River Scenic Float Trip

Zip Line at Snow King Mountain Resort

Relax & Recharge at Chill Spa or SpaTerre

Date: To Be Confirmed.

Location: [Select One Spa]
📍Book Here – Chill Spa, Hotel Terra Jackson Hole – 3335 Village Dr, Teton Village, WY. 
📍Book Here – SpaTerre, Teton Mountain Lodge & Spa – 3385 Cody Lane, Teton Village, WY.

Important Details: Find the spa package that excites you most and book it directly using the hotel’s link. A $200 spa certificate will be provided during check-in and you can be redeem it when you get the service. Don’t forget to register separately to receive your certificate!

Sink into the comforts of the serene sanctuary at Chill Spa Jackson Hole or SpaTerre Jackson Hole. After experiencing the best of Jackson Hole adventures, it’s time to rejuvenate and recover at our sanctuary of relaxation and wellness.

At Chill Spa, they take detox to the next level by using eco-friendly, 100% all-natural, organic products. The boutique rooftop spa is all about tranquility and restoring your energy for Jackson Hole adventures.

SpaTerre welcomes guests to another world of wellness classes, skincare, cryo, and body therapies, and is ranked among the Top 100 Spas of 2022 by Spas of America.

Options include: Skincare, Signature Treatments, Body Therapies, Massage, Bath Rituals & Shirodhara.

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Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

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