Every Leader’s Journey
Needs an Expedition

Choose Your Thrill

Step Into the Extraordinary

Leadership isn’t just built in boardrooms — it’s forged in moments of challenge, reflection, and connection. 

At the Eltropy Leadership Summit, we invite you to step beyond the usual and into the heart of Teton Valley, where nature becomes your co-mentor. Whether it’s conquering sky-high ziplines, navigating serene float trips, or grounding yourself in a holistic spa experience – each activity is an opportunity to recharge your spirit, expand your perspective, and grow alongside peers who lead with purpose.

Your summit registration includes one curated experience. If you would like your guest to join you in an activity, you will need to purchase a separate activity ticket for them. Additional adventures are available for those who want to keep stretching the edges of possibility. 

Choose One Adventure

Your Expeditions Start Here!

Thrilling Zip Line

The steepest zipline in North America with one of the most incredible views of Jackson Hole.

Snow King Mountain Resort

Aug 25, 2025 @ 2:30 pm
Aug 27, 2025 @ 2:30 pm
(Select One Slot)

Register Now
Learn More

Snake River Scenic Float Trip

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole.

Stilson Lot (Village Road Transit Center)

Aug 25, 2025 @ 11:30 am (Includes Lunch)
Aug 27, 2025 @ 4:00 pm
(Select One Slot)

Register Now
Learn More

Golf with a View

Get ready to swing through scenic views and crisp mountain air in Teton Valley’s premier golf outing.

Jackson Hole Golf & Tennis Club 5000 N Spring Gulch Rd, Jackson, WY 83001

August 27, 2025 @ 12:50 - 1:30 pm Tee Time Start

Register Now
Learn More

Horseback Riding

Ride through wilderness trails with sweeping Grand Teton and Buffalo Valley views.

Heart Six Ranch

Aug 25, 2025 @ 1:30 pm
Aug 27, 2025 @ 3:30 pm
(Select One Slot)

Register Now
Learn More

Let’s Make Leadership Summit 2025 Unforgettable!

Step into a summit designed to push boundaries — of thought, of connection, of self. This is more than a gathering; it’s an expedition of bold ideas, transformative adventures, and authentic leadership moments. Join us in the wild beauty of Jackson Hole to recharge your spirit, elevate your perspective, and lead with renewed purpose.

700+ Community Financial Institutions found a better way to work. Your Turn.

Talk to Us
AI ~ Powered Unified Conversations.
Anytime. Anywhere.
Follow us on
Youtube Linkedin Facebook X-twitter
HQ 5201 Great America Pkwy, Suite 510, Santa Clara, CA 95054

© 2025 Eltropy, Inc. All Rights Reserved.

Departments

Products

Solutions

Partners

Knowledge Center

Need Support

Why Eltropy

Company

Legal

Scroll to Top

Zip Line at Snow King Mountain Resort (1 Hour)

📅 Date: August 25, 2025 Or August 27, 2025 [Select One Slot]
⏰ Time: 2:30 pm [Arrive 1 hour early] 
📍 Location: Snow King Mountain Resort, 402 E. Snow King Ave, Jackson, WY.

Please read the Ziptour Rider requirements below:

The Ziptour requires a moderate to high degree of physical strength and stamina. It is not recommended for guests who are or may be pregnant and those who have or may have heart conditions, high blood pressure, a history of back, neck, or bone injuries, recent surgery, or any other current physical or mental illness. 

  • Participants must be at least 48″ tall and not over 82″ tall.
  • Participants must weigh over 50lbs. and under 260lbs. (without supplied equipment).
  • Participants must be at least 12 years old. Participants between the ages of 12-15 must be accompanied by an adult and must be able to participate independently of the adult.
  • Closed-toe shoes are REQUIRED to participate.
  • Participants will need two functioning arms and two functioning legs to ride on the Ziptour.
  • Due to the physical demand and rigorous nature of our Ziptour, we are unable to accommodate any persons who may have medical conditions that require immediate attention, who have existing or recurring injuries, who have recently had major knee, back, or leg surgeries, or those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.
  • Participants must also be able to interpret visual cues and auditory explanations before and while riding.

Snake River Scenic Float Trip (3 Hours)

📅 Date: August 25, 2025 at 11:30 am [Includes lunch] Or August 27, 2025 at 4:00 pm
[Arrive 30 min early] [Select One Slot]

📍 Location: Stilson Lot (Village Road Transit Center), 1455 Beckley Park Way, Wilson, WY 83014, USA.

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole, Wyoming. Your knowledgeable and friendly guides will navigate the raft safely down a 13-mile stretch of the Snake River while guests enjoy the beautiful scenery and wildlife viewing opportunities along the way, including moose, river otter, bald eagles, and osprey.

Stunning scenery, wildlife sightings, and a different side of the Yellowstone ecosystem await you on this scenic floating tour down the Snake River from Jackson Hole, Wyoming. 

Join a professional river guide who will provide all steering and propulsion for your 13-mile rafting trip so you can sit back and enjoy the views. This tour is ideal for those who have never been rafting or who prefer to avoid the rigor of other rafting trips, including families and senior citizens.

Horseback Riding with Breathtaking Grand Teton Views (2 Hours)

📅 Date: August 25, 2025 @ 1:30 pm Or August 27, 2025 @ 3:30 pm [Arrive 30 minutes early][Select One Slot]

📍 Location: Heart Six Ranch, 16985 Buffalo Valley Rd, Moran, WY.

Meeting Instructions: The ranch is located on Buffalo Valley Road in Moran, Wyoming, within Jackson Hole and near Grand Teton National Park. For directions, simply enter “Heart Six Ranch” into Google Maps or MapQuest. Please arrive at least 30 minutes before your ride for check-in and to complete the waiver.

Get ready for an unforgettable trail ride through the stunning Bridger-Teton wilderness, featuring breathtaking views of the Grand Teton and the picturesque Buffalo Valley. 

You’ll ride gentle, well-trained horses, perfect for both beginners and experienced riders. Our exclusive horseback trails include elevation gains of up to 500 feet, offering incredible photo opportunities. Capture the beauty of towering peaks, lush valleys, and winding forest paths, and share your adventure with friends and family.

Important Information:

  • Maximum weight limit: 240 lbs (There are no refunds).
  • Riders must bring their own water bottle.
  • Weight and height information will be collected in advance.

Co-Browse Now in More Online Banking Integrations

July 2025 Release

Co-browse is now available for the online banking platforms, including Apiture, Candescent, CU*Answers, and Mahalo. This update removes the previously prevented screen viewing capabilities with SAML-based integrations, making it possible for agents to view and assist consumers in real time, directly from the conversational panel.

With co-browsing available on both desktop and mobile browsers, agents can guide users through complex tasks, spot issues faster, and deliver a more hands-on experience during support sessions. This upgrade enhances collaboration, improves resolution times, and ensures a more seamless digital experience.

Zendesk Link Here

Smarter, Fairer Scoring with Eltropy Intelligence

July 2025 Release

Eltropy Intelligence now makes conversation scoring more transparent and accurate. While reviewing a score, users can now hover over each AI-scored answer to instantly see the exact part of the conversation that triggered a Yes, No, or Not Applicable. Clicking the tooltip takes them straight to the matching message, or clearly indicates if no related response was found. This allows supervisors to understand the context they need to trust the AI’s assessment and coach more effectively.

When certain questions aren’t relevant, like verifying a consumer’s identity during a follow-up call, the new Not Applicable option ensures those moments don’t negatively affect an agent’s score. This excludes irrelevant questions from scoring impact, leading to more fair and realistic evaluations.

Zendesk Link Here

In-Call Texting from Department Numbers

July 2025 Release

AI Voice Agents can now send text messages during a call using the official department numbers. Whether it’s a routing number, links, or a branch address, the information is delivered directly to the consumer’s phone, without ending the conversation. This creates a smooth, professional experience that feels both personal and trustworthy.

By sending messages from a familiar number, consumers are more likely to recognize and trust the communication. It also gives them a lasting reference point for key details they might otherwise forget once the call ends.

This update bridges the gap between live voice interactions and the digital convenience of SMS, allowing the institution to deliver real-time support and persistent follow-up in one seamless experience.

Zendesk Link Here

Branch-Level Reviews That Drive Real Change

July 2025 Release

Reputation Management just became more precise. The Reputation Management review tab now displays the exact branch address, rather than just the institution name, making it easier to pinpoint where feedback is coming from. Combined with advanced filtering by agent, branch, and time range, teams can quickly spot performance trends, identify service gaps, and address emerging issues at the local level.

With this added visibility, teams can shift from generic responses to targeted, informed action. If one branch is consistently receiving low ratings, it can quickly identify the location and take steps to improve. These updates help turn scattered feedback into focused, location-based strategies that improve satisfaction, increase NPS, and build stronger community relationships.

Zendesk Link Here

Smoother Appointments Start with Better Prep

July 2025 Release

Consumers can now upload documents while booking their appointments, giving teams everything they need ahead of time to make the most of each interaction. Whether it’s a loan application, payment issue, or ID verification, having documents upfront means less back and forth, fewer delays, and a more productive conversation from the start.

For staff, this unlocks time to personalize the appointment instead of chasing paperwork. A loan officer can review the consumer’s documents in advance, pre-qualify them, and use the meeting to walk through options or even issue a same-day decision. Collections agents can go in informed and ready to offer relevant support or escalations. It’s a small change that dramatically improves efficiency and the overall consumer experience.

Documents are tied to the appointment, visible on the dashboard, and persist even if rescheduled, ensuring nothing gets lost in the shuffle.

Zendesk Link Here

A More Natural, Face-to-Face Video Experience

July 2025 Release

Video calls with consumers now feel more personal, intuitive, and convenient. The agent’s video feed now fills the majority of the call window, while consumers see themselves in a smaller preview window, similar to other video apps they use. This impactful change helps build trust and comfort, especially in sensitive conversations like lending or financial advice.

When the agent shares their screen or starts e-signing, the video automatically collapses to give consumers more space to focus on the task at hand. We’ve also made hardware settings easier to access, video recording notices clearer, and multi-party calls smoother on mobile with scrollable video cards.

The result? A smoother, more modern experience that reflects the professionalism of your brand and helps consumers feel at ease during important conversations.

Zendesk Link Here

Multi-File Uploads for Each Category Made Easy

July 2025 Release

Collecting documents just got easier for both your team and consumers. With the release, an ‘Add More’ button is added to each document category, allowing consumers to now upload multiple files for each category. This allows them to upload the front and back of a driver’s license or a multi-page proof of insurance, without any hassle. 

This update reduces friction, speeds up document collection for more complex cases, and works seamlessly across channels – Text, Chat, and Video, leading to fewer back-and-forths, faster resolutions, and a better overall experience for everyone involved.

Zendesk Link Here 

Relax & Recharge at Chill Spa or SpaTerre Jackson Hole

Horseback Riding in Jackson Hole

Snake River Scenic Float Trip

Zip Line at Snow King Mountain Resort

Relax & Recharge at Chill Spa or SpaTerre

Date: To Be Confirmed.

Location: [Select One Spa]
📍Book Here – Chill Spa, Hotel Terra Jackson Hole – 3335 Village Dr, Teton Village, WY. 
📍Book Here – SpaTerre, Teton Mountain Lodge & Spa – 3385 Cody Lane, Teton Village, WY.

Important Details: Find the spa package that excites you most and book it directly using the hotel’s link. A $200 spa certificate will be provided during check-in and you can be redeem it when you get the service. Don’t forget to register separately to receive your certificate!

Sink into the comforts of the serene sanctuary at Chill Spa Jackson Hole or SpaTerre Jackson Hole. After experiencing the best of Jackson Hole adventures, it’s time to rejuvenate and recover at our sanctuary of relaxation and wellness.

At Chill Spa, they take detox to the next level by using eco-friendly, 100% all-natural, organic products. The boutique rooftop spa is all about tranquility and restoring your energy for Jackson Hole adventures.

SpaTerre welcomes guests to another world of wellness classes, skincare, cryo, and body therapies, and is ranked among the Top 100 Spas of 2022 by Spas of America.

Options include: Skincare, Signature Treatments, Body Therapies, Massage, Bath Rituals & Shirodhara.

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

Let's Talk