Leadership Summit 2025 – Adventures

Every Leader’s Journey
Needs an Expedition

Choose Your Thrill

Step Into the Extraordinary

Leadership isn’t just built in boardrooms — it’s forged in moments of challenge, reflection, and connection. 

At the Eltropy Leadership Summit, we invite you to step beyond the usual and into the heart of Teton Valley, where nature becomes your co-mentor. Whether it’s conquering sky-high ziplines, navigating serene float trips, or grounding yourself in a holistic spa experience – each activity is an opportunity to recharge your spirit, expand your perspective, and grow alongside peers who lead with purpose.

Your summit registration includes one curated experience. If you would like your guest to join you in an activity, you will need to purchase a separate activity ticket for them. Additional adventures are available for those who want to keep stretching the edges of possibility. 

Choose One Adventure

Your Expeditions Start Here!

Thrilling Zip Line

The steepest zipline in North America with one of the most incredible views of Jackson Hole.

Snow King Mountain Resort

Aug 25, 2025 @ 2:30 pm SOLD OUT
Aug 27, 2025 @ 2:30 pm
(Select One Slot)

Learn More
Register Now

Snake River Scenic Float Trip

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole.

Stilson Lot (Village Road Transit Center)

Aug 27, 2025 @ 4:00 pm

Register Now
Learn More

Golf with a View

Get ready to swing through scenic views and crisp mountain air in Teton Valley’s premier golf outing.

Jackson Hole Golf & Tennis Club 5000 N Spring Gulch Rd, Jackson, WY 83001

August 27, 2025 @ 12:50 - 1:30 pm Tee Time Start

Register Now
Learn More

Horseback Riding

Ride through wilderness trails with sweeping Grand Teton and Buffalo Valley views.

Heart Six Ranch

Aug 25, 2025 @ 1:30 pm
Aug 27, 2025 @ 3:30 pm
(Select One Slot)

Register Now
Learn More

Let’s Make Leadership Summit 2025 Unforgettable!

Step into a summit designed to push boundaries — of thought, of connection, of self. This is more than a gathering; it’s an expedition of bold ideas, transformative adventures, and authentic leadership moments. Join us in the wild beauty of Jackson Hole to recharge your spirit, elevate your perspective, and lead with renewed purpose.

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Zip Line at Snow King Mountain Resort (1 Hour)

đź“… Date: August 25, 2025 Or August 27, 2025 [Select One Slot]
⏰ Time: 2:30 pm [Arrive 1 hour early] 
đź“Ť Location: Snow King Mountain Resort, 402 E. Snow King Ave, Jackson, WY.

Please read the Ziptour Rider requirements below:

The Ziptour requires a moderate to high degree of physical strength and stamina. It is not recommended for guests who are or may be pregnant and those who have or may have heart conditions, high blood pressure, a history of back, neck, or bone injuries, recent surgery, or any other current physical or mental illness. 

  • Participants must be at least 48″ tall and not over 82″ tall.
  • Participants must weigh over 50lbs. and under 260lbs. (without supplied equipment).
  • Participants must be at least 12 years old. Participants between the ages of 12-15 must be accompanied by an adult and must be able to participate independently of the adult.
  • Closed-toe shoes are REQUIRED to participate.
  • Participants will need two functioning arms and two functioning legs to ride on the Ziptour.
  • Due to the physical demand and rigorous nature of our Ziptour, we are unable to accommodate any persons who may have medical conditions that require immediate attention, who have existing or recurring injuries, who have recently had major knee, back, or leg surgeries, or those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.
  • Participants must also be able to interpret visual cues and auditory explanations before and while riding.

Snake River Scenic Float Trip (3 Hours)

đź“… Date: August 25, 2025 at 11:30 am [Includes lunch] Or August 27, 2025 at 4:00 pm
[Arrive 30 min early] [Select One Slot]

đź“Ť Location: Stilson Lot (Village Road Transit Center), 1455 Beckley Park Way, Wilson, WY 83014, USA.

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole, Wyoming. Your knowledgeable and friendly guides will navigate the raft safely down a 13-mile stretch of the Snake River while guests enjoy the beautiful scenery and wildlife viewing opportunities along the way, including moose, river otter, bald eagles, and osprey.

Stunning scenery, wildlife sightings, and a different side of the Yellowstone ecosystem await you on this scenic floating tour down the Snake River from Jackson Hole, Wyoming. 

Join a professional river guide who will provide all steering and propulsion for your 13-mile rafting trip so you can sit back and enjoy the views. This tour is ideal for those who have never been rafting or who prefer to avoid the rigor of other rafting trips, including families and senior citizens.

Horseback Riding with Breathtaking Grand Teton Views (2 Hours)

đź“… Date: August 25, 2025 @ 1:30 pm Or August 27, 2025 @ 3:30 pm [Arrive 30 minutes early][Select One Slot]

đź“Ť Location: Heart Six Ranch, 16985 Buffalo Valley Rd, Moran, WY.

Meeting Instructions: The ranch is located on Buffalo Valley Road in Moran, Wyoming, within Jackson Hole and near Grand Teton National Park. For directions, simply enter “Heart Six Ranch” into Google Maps or MapQuest. Please arrive at least 30 minutes before your ride for check-in and to complete the waiver.

Get ready for an unforgettable trail ride through the stunning Bridger-Teton wilderness, featuring breathtaking views of the Grand Teton and the picturesque Buffalo Valley. 

You’ll ride gentle, well-trained horses, perfect for both beginners and experienced riders. Our exclusive horseback trails include elevation gains of up to 500 feet, offering incredible photo opportunities. Capture the beauty of towering peaks, lush valleys, and winding forest paths, and share your adventure with friends and family.

Important Information:

  • Maximum weight limit: 240 lbs (There are no refunds).
  • Riders must bring their own water bottle.
  • Weight and height information will be collected in advance.

Smarter Transfers and Authentication Visibility in AI Voice Agents

September 2025

AI Voice Agents now display authentication labels (full, partial, or failed) directly in the contact card alongside the Party ID, making it easier for agents to validate and manage authenticated requests. A new transfer interception layer asks if the bot can help before escalating to a live agent, reducing unnecessary handoffs and boosting resolution rates.

Additionally, calls that trigger warning codes are now automatically routed to the correct department, enhancing accuracy and ensuring sensitive cases are handled appropriately from the start.

Zendesk link here

Balance Appointments and Walk-Ins with Staff Thresholds

October 2025

Branch Managers can now set a minimum staffing threshold for in-branch appointments. When available staff falls below that number, appointment slots are automatically hidden, preventing overbooking and ensuring capacity is preserved for walk-in traffic.

Slots dynamically appear or disappear based on real-time staffing changes, including partial-day schedules and out-of-office adjustments. This prevents staff overload, reduces burnout, improves operational efficiency, and delivers a more consistent consumer experience, even on low-staff days.

Zendesk link here

Release Check-Ins Back to the Queue

October 2025

Agents and branch managers can now release ongoing check-ins back to the unassigned (Checked-In) state instead of canceling them. This gives branches flexibility when an agent becomes unavailable or a consumer needs to be served by someone else, eliminating unnecessary cancellations and reducing consumer frustration.

Released check-ins return to the top of the queue and become available for any agent assigned to the branch and service. In-app and text/email notifications inform all relevant staff and the consumer that their check-in is being updated and the next available team member will assist shortly.

Zendesk link here

Branch-Specific E911 Routing for Employee Safety

October 2025

When an employee dials 911 from Eltropy Voice+, emergency responders are now dispatched to the correct physical branch location, not a generic main number. Administrators can configure dedicated E911 outbound numbers at the user level, and users can view (or update, if permitted) their E911 settings directly in their profile.

If no E911 number is configured, the system falls back to the general outbound number and alerts the administrator. This ensures compliance for multi-location CFIs and closes a critical safety gap that previously left branch employees at risk during emergencies.

Zendesk link here

Branded Outbound Calling with Configurable Caller ID

October 2025

Administrators can now assign specific outbound numbers to each Office Phone user, whether it’s a direct DID, department number, or common branded number. External calls display the configured number as the caller ID, ensuring every outbound interaction reflects your institution’s identity.

Users without a configured outbound number cannot make external calls, giving admins granular control over calling permissions. For CFIs managing brand consistency and compliance across distributed teams, this update provides the flexibility and oversight needed to maintain trust in every call.

Zendesk link here

Direct Extension Dialing for Office Phone Users

October 2025

Consumers calling your main number can now dial a 4-digit extension directly from the IVR and connect instantly to back-office staff, no agent handoff required. New Call Flow Designer blocks (Capture Extension and Transfer to Extension) enable seamless routing, handle invalid inputs and no-reply scenarios, and log every interaction for reporting.

This bridges your Contact Center IVR with Office Phone users and Ring Groups, accelerating consumer connections while reducing agent workload. It’s table-stakes parity with core UCaaS platforms and a key differentiator among CCaaS vendors, positioning Eltropy as a true unified communications platform.

Zendesk link here

Smarter Queue Management with Channel-Specific Timeouts

October 2025

Administrators can now configure different timeout durations for each communication channel (Voice, Chat, Text, and Video) ensuring that high-priority interactions like voice calls aren’t treated the same as lower-urgency text requests.

Previously, a single timeout setting applied across all channels, which meant voice calls could time out too quickly or text requests could linger too long. Now, each channel can have its own threshold (minimum 1 minute, default 60 minutes, no maximum limit), with changes applied instantly across all queues within that channel. This prevents missed voice calls, provides flexibility for asynchronous channels, and creates consistency across routing behavior.

For multi-channel contact centers, this means better control, fewer missed opportunities, and smarter resource allocation based on channel importance.

Zendesk link here

Authentication You Can See: Visual Indicators Across Voice, Chat & Video

October  2025

Agents now see clear authentication status indicators on incoming requests across Voice, Chat, and Video. Whether a consumer is fully authenticated, partially authenticated, or unverified, it’s visible immediately on the contact card before the interaction begins.

This enhancement reduces handling time by eliminating redundant verification steps, supports knowledge-based authentication (KBA) workflows, and minimizes the risk of misidentification. For Voice calls routed through AI Voice Agents, the Consumer Identifier is displayed directly in the contact card and Contact Info Panel. For Chat and Video requests originating from online banking, authentication status is flagged upfront, giving agents confidence before handling sensitive servicing requests.

For CFIs prioritizing secure, efficient consumer interactions, this update brings transparency and control to every authenticated conversation.

Zendesk link here

Relax & Recharge at Chill Spa or SpaTerre Jackson Hole

Horseback Riding in Jackson Hole

Snake River Scenic Float Trip

Zip Line at Snow King Mountain Resort

Relax & Recharge at Chill Spa or SpaTerre

Date: To Be Confirmed.

Location: [Select One Spa]
đź“ŤBook Here – Chill Spa, Hotel Terra Jackson Hole – 3335 Village Dr, Teton Village, WY. 
đź“ŤBook Here – SpaTerre, Teton Mountain Lodge & Spa – 3385 Cody Lane, Teton Village, WY.

Important Details: Find the spa package that excites you most and book it directly using the hotel’s link. A $200 spa certificate will be provided during check-in and you can be redeem it when you get the service. Don’t forget to register separately to receive your certificate!

Sink into the comforts of the serene sanctuary at Chill Spa Jackson Hole or SpaTerre Jackson Hole. After experiencing the best of Jackson Hole adventures, it’s time to rejuvenate and recover at our sanctuary of relaxation and wellness.

At Chill Spa, they take detox to the next level by using eco-friendly, 100% all-natural, organic products. The boutique rooftop spa is all about tranquility and restoring your energy for Jackson Hole adventures.

SpaTerre welcomes guests to another world of wellness classes, skincare, cryo, and body therapies, and is ranked among the Top 100 Spas of 2022 by Spas of America.

Options include: Skincare, Signature Treatments, Body Therapies, Massage, Bath Rituals & Shirodhara.

Enhanced PDF Viewing and Smarter Dictation in AI Assistants

October  2025

AI Assistants now offer a better user experience with scrollable PDF viewing (no more page-by-page clicking), expanded AI notes that display in one screen, language translation labels showing the original language at a glance, and smarter dictation that appends input instead of replacing existing text.

These updates make daily workflows smoother, more intuitive, and more efficient for staff relying on AI-powered support.

Zendesk link here

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

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