Leadership Summit 2025 – Adventures

Every Leader’s Journey
Needs an Expedition

Choose Your Thrill

Step Into the Extraordinary

Leadership isn’t just built in boardrooms — it’s forged in moments of challenge, reflection, and connection. 

At the Eltropy Leadership Summit, we invite you to step beyond the usual and into the heart of Teton Valley, where nature becomes your co-mentor. Whether it’s conquering sky-high ziplines, navigating serene float trips, or grounding yourself in a holistic spa experience – each activity is an opportunity to recharge your spirit, expand your perspective, and grow alongside peers who lead with purpose.

Your summit registration includes one curated experience. If you would like your guest to join you in an activity, you will need to purchase a separate activity ticket for them. Additional adventures are available for those who want to keep stretching the edges of possibility. 

Choose One Adventure

Your Expeditions Start Here!

Thrilling Zip Line

The steepest zipline in North America with one of the most incredible views of Jackson Hole.

Snow King Mountain Resort

Aug 25, 2025 @ 2:30 pm SOLD OUT
Aug 27, 2025 @ 2:30 pm
(Select One Slot)

Learn More
Register Now

Snake River Scenic Float Trip

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole.

Stilson Lot (Village Road Transit Center)

Aug 27, 2025 @ 4:00 pm

Register Now
Learn More

Golf with a View

Get ready to swing through scenic views and crisp mountain air in Teton Valley’s premier golf outing.

Jackson Hole Golf & Tennis Club 5000 N Spring Gulch Rd, Jackson, WY 83001

August 27, 2025 @ 12:50 - 1:30 pm Tee Time Start

Register Now
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Horseback Riding

Ride through wilderness trails with sweeping Grand Teton and Buffalo Valley views.

Heart Six Ranch

Aug 25, 2025 @ 1:30 pm
Aug 27, 2025 @ 3:30 pm
(Select One Slot)

Register Now
Learn More

Let’s Make Leadership Summit 2025 Unforgettable!

Step into a summit designed to push boundaries — of thought, of connection, of self. This is more than a gathering; it’s an expedition of bold ideas, transformative adventures, and authentic leadership moments. Join us in the wild beauty of Jackson Hole to recharge your spirit, elevate your perspective, and lead with renewed purpose.

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Zip Line at Snow King Mountain Resort (1 Hour)

📅 Date: August 25, 2025 Or August 27, 2025 [Select One Slot]
⏰ Time: 2:30 pm [Arrive 1 hour early] 
📍 Location: Snow King Mountain Resort, 402 E. Snow King Ave, Jackson, WY.

Please read the Ziptour Rider requirements below:

The Ziptour requires a moderate to high degree of physical strength and stamina. It is not recommended for guests who are or may be pregnant and those who have or may have heart conditions, high blood pressure, a history of back, neck, or bone injuries, recent surgery, or any other current physical or mental illness. 

  • Participants must be at least 48″ tall and not over 82″ tall.
  • Participants must weigh over 50lbs. and under 260lbs. (without supplied equipment).
  • Participants must be at least 12 years old. Participants between the ages of 12-15 must be accompanied by an adult and must be able to participate independently of the adult.
  • Closed-toe shoes are REQUIRED to participate.
  • Participants will need two functioning arms and two functioning legs to ride on the Ziptour.
  • Due to the physical demand and rigorous nature of our Ziptour, we are unable to accommodate any persons who may have medical conditions that require immediate attention, who have existing or recurring injuries, who have recently had major knee, back, or leg surgeries, or those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.
  • Participants must also be able to interpret visual cues and auditory explanations before and while riding.

Snake River Scenic Float Trip (3 Hours)

📅 Date: August 25, 2025 at 11:30 am [Includes lunch] Or August 27, 2025 at 4:00 pm
[Arrive 30 min early] [Select One Slot]

📍 Location: Stilson Lot (Village Road Transit Center), 1455 Beckley Park Way, Wilson, WY 83014, USA.

A relaxing and beautiful scenic float trip on the famous Snake River in Jackson Hole, Wyoming. Your knowledgeable and friendly guides will navigate the raft safely down a 13-mile stretch of the Snake River while guests enjoy the beautiful scenery and wildlife viewing opportunities along the way, including moose, river otter, bald eagles, and osprey.

Stunning scenery, wildlife sightings, and a different side of the Yellowstone ecosystem await you on this scenic floating tour down the Snake River from Jackson Hole, Wyoming. 

Join a professional river guide who will provide all steering and propulsion for your 13-mile rafting trip so you can sit back and enjoy the views. This tour is ideal for those who have never been rafting or who prefer to avoid the rigor of other rafting trips, including families and senior citizens.

Horseback Riding with Breathtaking Grand Teton Views (2 Hours)

📅 Date: August 25, 2025 @ 1:30 pm Or August 27, 2025 @ 3:30 pm [Arrive 30 minutes early][Select One Slot]

📍 Location: Heart Six Ranch, 16985 Buffalo Valley Rd, Moran, WY.

Meeting Instructions: The ranch is located on Buffalo Valley Road in Moran, Wyoming, within Jackson Hole and near Grand Teton National Park. For directions, simply enter “Heart Six Ranch” into Google Maps or MapQuest. Please arrive at least 30 minutes before your ride for check-in and to complete the waiver.

Get ready for an unforgettable trail ride through the stunning Bridger-Teton wilderness, featuring breathtaking views of the Grand Teton and the picturesque Buffalo Valley. 

You’ll ride gentle, well-trained horses, perfect for both beginners and experienced riders. Our exclusive horseback trails include elevation gains of up to 500 feet, offering incredible photo opportunities. Capture the beauty of towering peaks, lush valleys, and winding forest paths, and share your adventure with friends and family.

Important Information:

  • Maximum weight limit: 240 lbs (There are no refunds).
  • Riders must bring their own water bottle.
  • Weight and height information will be collected in advance.

Smarter, More Flexible Biometric Authentication with IDgo

September 2025

CFIs now have more control over the biometric authentication experience during live AI Voice Agents calls, thanks to new configuration options for IDgo authentication links. Institutions can customize the link template, set timeout durations, and define retry behavior, ensuring that the experience is clear, branded, and reliable for every consumer.

This update also introduces smarter session handling and expanded support for authentication beyond SSNs, reducing friction and repetitive steps for returning users. With session reuse, improved timeout settings, and intelligent retry logic, CFIs can offer a smoother, more secure identity verification process without overcomplicating the experience.

For domain managers, these new settings translate into fewer expired links, fewer failed login attempts, and greater confidence in the end-to-end authentication journey.

Zendesk Link Here 

Seamless Video Banking in a New Tab for Apiture OLB

September 2025

Consumers using Apiture’s Online Banking can now launch video calls in a new browser tab, giving them more control and flexibility during digital interactions. Whether they’re on web or mobile browsers, this option allows users to stay connected with an agent via video while keeping their original banking session open.

This enhancement ensures a smoother, less disruptive experience, especially for consumers multitasking or navigating multiple steps during a support call. It’s a subtle but impactful improvement that prevents accidental session timeouts and supports uninterrupted, high-quality service.

Zendesk Link Here 

Faster Answers, More Insight with IML 2.0 Enhancements

September 2025

IML 2.0 now supports expanded transaction visibility, allowing AI Voice Agents to retrieve and share up to 10 transactions in a single interaction. This reduces follow-up prompts and helps consumers get the full picture of their account activity in one seamless conversation. It’s a small change that makes a big difference in efficiency and satisfaction.

In addition, AI Voice Agents can now pull loan payment details directly from IML, including the due amount, so consumers can call in and hear what they owe without logging in or waiting for an agent. These updates streamline common inquiries, speed up resolution times, and strengthen self-service capabilities for both consumers and staff.

Zendesk link here

AI Assistants Just Got Smarter and More Strategic

September 2025

Your AI Assistant can now think for itself, literally. With this release, it becomes agentic, meaning it independently decides how to approach each question, whether that means pulling from internal knowledge, searching trusted sources, or combining both.

Instead of requiring staff to select where or how to search, the assistant now evaluates the best path forward automatically. It decides what tools to use, when to pull from multiple sources, and how to structure responses, all behind the scenes. The result is more accurate answers, less back-and-forth, and a smoother experience for your team.

For CFIs, this means better support, smarter automation, and a more scalable way to handle growing complexity, without increasing workload.

Zendesk link here

Capture the Full Story with Multi-Service Updates in AM & LM

September 2025

Agents can now add multiple services to an ongoing appointment or walk-in, ensuring every topic discussed during a visit is recorded in real time. This update makes it easier to capture the full scope of each interaction, whether a consumer comes in for a loan inquiry but also needs help with digital banking or a new card.

Branch teams no longer need to create separate appointments for every service, giving consumers a smoother, one-stop experience. At the same time, managers gain more accurate insight into what’s really happening in-branch, helping with staffing, resource planning, and cross-sell tracking.

Every added service is logged, reported, and visible in consumer history, making it easier to maintain continuity across visits.

Zendesk link here

Compose Clearer, Faster Messages in Chat

September 2025

Agents can now compose messages more efficiently with improvements to the chat composer. Paragraph spacing is preserved, making messages easier for consumers to read, while quick responses can now be appended to drafted text without overwriting it, saving agents time and reducing back-and-forth.

These updates ensure that agents can send polished, well-formatted replies while working faster under pressure. Multiple quick responses can be added in one message, and formatting is preserved across all devices. It’s a small but meaningful enhancement that improves consistency, response time, and the overall quality of digital conversations.

For CFIs, that means stronger agent performance and a more professional, consumer-friendly experience with every chat conversation.

Zendesk link here

Take Control of IDV Data with Configurable Retention Settings

September 2025

Financial institutions can now configure how long identity verification (IDV) documents and selfie media are retained, directly within Eltropy’s Conversation Settings. Once the set retention period is reached, all associated IDV data is automatically and permanently deleted. No manual cleanup needed.

This update helps CFIs manage sensitive information more responsibly, aligning with data retention policies and minimizing the risk of unauthorized access. The setting is optional and fully configurable, giving institutions the flexibility to align document retention with their internal policies and regulatory requirements.

Zendesk link here

Enterprise-Grade Voice Integrations with SIP Inbound & Outbound

September 2025

Eltropy Voice+ now supports full SIP Inbound and Outbound calling, giving financial institutions the power to integrate their existing PBX, VoIP, or AI systems directly into the platform. Admins can configure SIP domains, manage whitelisted IPs, and create SIP IDs tied to specific call flows; all while maintaining the full agent experience, reporting, and security of traditional PSTN calls.

This release also introduces SIP Outbound support with custom headers, allowing organizations to pass critical metadata like Consumer ID or session status with each outbound call. Whether you’re leveraging AI routing, authentication workflows, or legacy systems, these enhancements provide the flexibility and control needed for complex, enterprise-level deployments.

For larger CFIs or those with existing infrastructure, this marks a major step toward unified, intelligent voice interactions, without disrupting what already works.

Zendesk link here

Relax & Recharge at Chill Spa or SpaTerre Jackson Hole

Horseback Riding in Jackson Hole

Snake River Scenic Float Trip

Zip Line at Snow King Mountain Resort

Relax & Recharge at Chill Spa or SpaTerre

Date: To Be Confirmed.

Location: [Select One Spa]
📍Book Here – Chill Spa, Hotel Terra Jackson Hole – 3335 Village Dr, Teton Village, WY. 
📍Book Here – SpaTerre, Teton Mountain Lodge & Spa – 3385 Cody Lane, Teton Village, WY.

Important Details: Find the spa package that excites you most and book it directly using the hotel’s link. A $200 spa certificate will be provided during check-in and you can be redeem it when you get the service. Don’t forget to register separately to receive your certificate!

Sink into the comforts of the serene sanctuary at Chill Spa Jackson Hole or SpaTerre Jackson Hole. After experiencing the best of Jackson Hole adventures, it’s time to rejuvenate and recover at our sanctuary of relaxation and wellness.

At Chill Spa, they take detox to the next level by using eco-friendly, 100% all-natural, organic products. The boutique rooftop spa is all about tranquility and restoring your energy for Jackson Hole adventures.

SpaTerre welcomes guests to another world of wellness classes, skincare, cryo, and body therapies, and is ranked among the Top 100 Spas of 2022 by Spas of America.

Options include: Skincare, Signature Treatments, Body Therapies, Massage, Bath Rituals & Shirodhara.

Eltropy AI Certification

Texting Strategy Playbook for
Credit Union Leaders

Eltropy Networking Dinner
at Temenos Regional Forum 2025

THURSDAY, 29 MAY 2025

Eltropy Networking Dinner
at Temenos Regional Forum 2025

WEDNESDAY, 28 MAY 2025

Claim Your AI Certificate!

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