What’s Inside?
In this episode of The Eltropy Exchange, Michael Pupil sits down with Kris Frantzen, VP of Product Strategy at Temenos, for a candid conversation about the forces rapidly shaping credit unions and community financial institutions. Kris, who has spent over 24 years in the financial software and service space, shares his perspective on the growing addiction to digital convenience and how it’s setting new expectations for the modern consumer. The discussion covers the industry-wide shift toward digital-first and omnichannel experiences, and the critical need to leverage data for personalized, quick, and compliant service.
Kris unpacks the challenges of managing higher delinquency rates without dramatically increasing staff and highlights the opportunities in intelligently automating both the lending and collections spaces. He details Temenos’s “Future Ready” roadmap, focusing on their Life Cycle Management Suite, which connects account origination, loan origination, collections, and recovery, emphasizing the power of integrating these processes. Finally, Kris shares a key piece of advice for credit union leaders: to always stay anchored to the “why”—the meaningful use case—before diving into new technology like AI.
- Collections and Recovery, Credit Union Technology, Digital Transformation, Kris Frantzen, Life Cycle Management, Loan Origination, Member Experience, Omnichannel Banking, Temenos
Kris Frantzen
VP Product Strategy, Temenos
Kris Frantzen has spent 24 years in the software and service space, focusing on loan and account origination and collection solutions for banks and credit unions. In his role as VP of Product Strategy at Temenos, Kris is responsible for developing and innovating on the Lifecycle Management Suite which addresses onboarding, collections and recovery solutions. Kris is a published thought leader who has spoken at various industry conferences and manages relationships with strategic accounts and product evangelists, all while providing input on the strategic direction of Lifecycle Management Suite solutions.
