The Digital Banking Multiplier
Built to Outpace Delinquency
No more silos. No more delays. Just action.
Powerful alone. Transformative together.
The Eltropy x Lumin integration empowers you to deliver a personalized banking experience by allowing members and customers to bank on their terms, with access to 24/7 instant support directly within the Lumin banking platform.
End-to-End Banking Experience
Deliver a seamless banking journey from login to issue resolution within Lumin, reducing friction and boosting satisfaction at every step.
Self-Serve Digital Banking
Give people the ability to manage payments, loans, and accounts on their own with instant access to personalized support when they need it.
Break One-Channel Support
Give the freedom to connect via any preferred channel - Text, Chat, Voice, or Video, ensuring faster resolutions, higher satisfaction & digital adoption.
Serve Even When You’re Closed
Offer instant 24/7 assistance with AI agents, so people can bank whenever it suits them, without being limited by business hours.
Actionable Insights from Every Interaction
Conversation intelligence unlocks powerful insights from call recordings and chat transcripts, helping you improve service quality and make smarter decisions.
The Eltropy+ Lumin Impact
Return on Investment
10
x
Increase in Agent Productivity
0
%+
Boost in Interaction Automation
2
%+
Capabilities Built for Modern Contact Center Teams
Omni-Channel Support via Text, Chat, Voice and Video.
AI-powered Concierge Bot and AI Agents.
Remote Video Banking with integrated eSign, ID Checks, and more.
.Conversational Intelligence for all interactions.
Advanced contact center reporting and analytics.
Omni-Channel Skill-Based Routing.
Lumin x Eltropy Digital Banking Workflow
Log in to the Account
Member/Customer signs into their banking account via the Lumin platform.
Open the Support Panel
They click “Chat Now” and the Eltropy Conversations panel opens instantly in the same window.
Account Holder Receives Real-Time Support
AI resolves routine inquiries in real time and escalates complex requests to a human agent.
Agent Notified for Live Chat
The agent receives a notification for a pre-authenticated chat request and is ready to engage.
Real-Time, Personalized Support
Agent instantly connects and provides support via Chat, Text, Video, or Voice, all within the same platform.
Secure, Synced Conversation History
The entire conversation is logged and synced in real-time in Lumin.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
Lumin Digital is the leading, future-ready digital banking solution powering remarkable growth for financial institutions across the United States. Combining innovation, data, and speed, Lumin’s disruption-proof platform was born in the cloud to stay ahead of the evolving expectations of retail and business banking users. With Lumin Digital’s unique approach, our clients innovate and scale at their own pace, optimize digital banking ROI, and create a strong digital relationship with their customers. Lumin has received top marks from clients on the G2 Marketplace for digital banking software. For more information, visit lumindigital.com.
