The CCaas Multiplier Built to
Outpace Communication Gaps
No more silos. No more delays. Just action.
Powerful alone. Transformative together.
The Eltropy × NICE integration empowers you to streamline contact center operations and improve service experience with real-time communication with members and customers, all from within the NICE dashboard.
Close the Communication Gap
Engage in real-time, parallel conversations across voice and text, all within a single dashboard without jumping channels or losing context.
More Efficiency, Without More Overhead
Empower agents to handle more conversations from a single screen, which lowers wait times, boosts productivity, and reduces operational costs.
Protect Risk and Compliance, Automatically
Built-in identity verification, message tracking, and audit trails ensure every conversation is secure and compliant, so your growth never comes at the cost of risk.
Frictionless Experiences That Build Loyalty
Deliver fast answers and guided support through Text and Video, so your team can provide personal, effortless service that keeps members and customers coming back.
The Eltropy+ NICE Impact
faster member authentication.
10
%
call volume deflection leads to one day of efficiency gains
10
%
lower service costs when using Text compared to phone calls
2
%
Capabilities Built for Modern CRM Teams
Two-factor authentication via Text
Two-Way parallel Texting with phone calls
Video Banking and Co-Browsing
NICE x Eltropy CRM Workflow
Launch Eltropy Messenger
From the NICE inContact Call Center dashboard, open Eltropy and click on Eltropy Messenger.
Conversation Begins
Engage with the caller via Text while the phone call is ongoing - real-time, dual-channel communication.
Share Resources Instantly
Send links, documents, and more via Text in real time to enhance the support experience.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries, connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, and delivering proven, measurable outcomes.
