The Lending Multiplier
Built to Outpace Abandonment
No more silos. No more delays. Just action.
Powerful alone. Transformative together.
The Eltropy x Origence integration empowers you to deliver a better borrower experience and close more loans faster by streamlining communications with members and customers within the Origence Platform.
Close the Communication Gap
Keep borrowers in the loop with automated “pizza tracker” loan updates, or engage 1:1 with personalized texts that reduce confusion and abandonment.
Speed Up Path to Funding
From initial application to doc collection and final funding, the entire lending journey happens in one thread without jumping channels or apps.
Grow Loan Volume Without Adding Costs
Automated outreach and digital doc collection enable teams to manage more applications with less effort, boosting efficiency and lowering the cost per loan.
100% Digital Lending Experience
Deliver a frictionless, fast, and secure digital lending experience that builds trust and keeps borrowers in control of their application from anywhere, on any device.
The Eltropy+ Origence Impact
Faster responses to Text alerts
10
x
Open rate on Text Messages
10
%
Average open time for a Text alert
2
Mins
Capabilities Built for Modern Lending Teams
1:1 Text Conversations
Automated “Pizza Tracker”-style updates to inform on loan status.
Collect and sync documents to Origence via trackable, secure links
Automated message sync to the Origence
Live support within the ARC DX loan portal
Origence x Eltropy Lending Workflow
Configure in Origence
Configure Eltropy API credentials in the Origence setup page.
Launch Messenger from Origence
Agents can now launch Eltropy Messenger directly from the loan application screen.
Real-Time Conversation Begins
If documents are missing, agents connect 1:1 with borrowers using pre-built templates.
Automated Document Sync
Documents sent via Messenger are automatically synced to the borrower’s loan file.
Secure, Synced Message History
The entire conversation is logged and synced in real-time to Origence’s history section.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
Origence provides lending technology solutions credit unions need to advance their total origination experience. We were established in 1994 as a credit union service organization (CUSO) and have helped thousands of credit unions process more than 97 million applications, including 8.6 million applications in 2024. Our solutions include indirect lending, loan and account origination, auto shopping, marketing automation, lending operations, and more. Learn more at origence.com.
