The Digital Banking Multiplier
Built to Outpace Service Delays
No more silos. No more delays. Just action.
The Eltropy + Q2 integration enables community financial institutions to support consumers conversationally while leveraging robust online and mobile banking capabilities. Consumers can receive proactive alerts, get instant support with digital banking features, and seamlessly transition between self-service and assisted channels without losing context. This integration creates a cohesive digital ecosystem where consumer s experience consistent, convenient service whether they’re using the Q2 platform independently or engaging with staff through conversational channels.
Powerful alone. Transformative together.
The Eltropy x Q2 integration empowers you to deliver a personalized banking experience by allowing consumers to bank on their terms with 24/7 instant assistance, directly within the Q2 banking platform.
Turn Routine into Opportunity
Automate routine inquiries with AI agents, freeing your team to focus on high-value interactions, resolve complex issues faster, and build stronger consumer relationships.
Self-Serve Digital Banking
Give people the ability to manage payments, loans, and accounts on their own with instant access to personalized support when they need it.
Break One-Channel Support
Give the freedom to connect via any preferred channel - Text, Chat, Voice, or Video, ensuring faster resolutions, higher satisfaction & digital adoption.
Serve Even When You’re Closed
Offer 24/7 assistance with AI agents, so people can bank whenever it suits them, without being limited by business hours.
Actionable Insights from Every Interaction
Conversation intelligence unlocks powerful insights from call recordings and chat transcripts, helping you improve service quality and make smarter decisions.
The Eltropy+ Q2 Impact
Return on Investment
0
x
Increase in Agent Productivity
0
%+
Boost in Interaction Automation
2
%+
Capabilities Built for Modern Contact Center Teams
Omni-Channel Support via Text, Chat, Voice and Video.
Gen AI Chat & Voice Agents
Remote Video Banking with integrated eSign, ID Checks, and more.
Conversational Intelligence for all interactions.
Advanced contact center reporting and analytics.
Omni-Channel Skill-Based Routing.
Q2 x Eltropy Digital Banking Workflow
Access Conversational Panel
Consumer logs into digital banking and opens the Eltropy Launcher via the chat icon.
Select Interaction Type
Consumers can connect with a real person or self-serve with the Gen AI bot.
Pre-Authentication
Eltropy pre-authenticates the consumer and provides options to connect with the agent.
Agent Notified
The agent receives inbound Chat or Video requests as an authenticated request within the Eltropy platform.
Log & Respond
All pre-authentication activity is logged within the Eltropy Conversations Platform.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
Q2 is a leading provider of digital transformation solutions for financial services, serving banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Q2 enables its financial institution and fintech customers to provide comprehensive, data-driven digital engagement solutions for consumers, small businesses and corporate clients. Headquartered in Austin, Texas, Q2 has offices worldwide and is publicly traded on the NYSE under the stock symbol QTWO. To learn more, please visit Q2.com.
