The Collections Multiplier
Built to Outpace Delinquency
No more silos. No more delays. Just action.
Powerful alone. Transformative together.
The Eltropy x Temenos integration streamlines collections communications and empowers your team to engage with members and customers directly from the Temenos platform, to deliver a better collections experience and stronger outcomes.
More Responses, Fewer Voicemails
Set up real-time alerts based on the Temenos dialer queues or reach out 1:1 through personalized text conversations that boost contact rates and engagement.
Speed Up the Path to Resolution
Manage the entire collections journey, from first reminder to final payment, in one single thread without jumping channels or apps.
Stay Compliant, Effortlessly
Track opt-ins and opt-outs, with full communication history synced in Temenos every 24 hours, giving your team a clear, auditable trail without manual work or risk.
Turn Collection Insights into Action
Use conversational analytics to identify & scale top-performing outreach to continuously optimize your collections communication.
The Eltropy+ Temenos Impact
More Effective Collections Communication with Texting.
10
x
Increase in Payments During Early Delinquency.
10
%
Higher Recovery Rates During Late-Stage Delinquency.
2
%
Average Open Time for a Payment Text Alert.
0
Mins
Capabilities Built for Modern Collections Teams
Automated real-time Text alerts tied to Temenos dialer queues.
1:1 Text conversations in Temenos.
Record opt-ins and opt-outs.
Instant notifications in Temenos for incoming messages.
Sync conversations in the Temenos history every 24 hours.
Instant secure payments via Text.
Temenos x Eltropy Collections Workflow
Message Set Up
Your collections team configures automated payment alerts using existing templates and scripts directly within Temenos.
Data Sent to Eltropy
Temenos creates a new collections queue and securely sends account data to Eltropy.
Account Holder Receives the Alert
Elropy runs outreach campaigns throughout the day with different calling patterns.
Real-Time Conversation Begins
If an account holder responds, the agent starts the Eltropy Launcher (within Temenos via iframe) to continue the conversation.
Secure, Synced Message History
The entire conversation is logged and synced in real-time to Temenos’s history section.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
Temenos AG (SIX: TEMN) is the world’s leader in banking software. Over 3,000 banks across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 1.2 billion banking customers. Temenos offers cloud-native, cloud-agnostic and AI-driven front office, core banking, payments and fund administration software, enabling banks to deliver frictionless, omnichannel customer experiences and gain operational excellence. Temenos software is proven to enable its top-performing clients to achieve cost-income ratios of 26.8% half the industry average and returns on equity of 29%, three times the industry average. These clients also invest 51% of their IT budget on growth and innovation versus maintenance, which is double the industry average, proving the banks’ IT investment is adding tangible value to their business. For more information, please visit www.temenos.com.
