Eltropy to Feature AI-Powered Unified Conversations Platform at GAC 2025
SANTA CLARA, Calif. — January 31, 2025 — Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), […]
SANTA CLARA, Calif. — January 31, 2025 — Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), […]
SANTA CLARA, Calif., – January 6, 2025 – Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs)
“Credit unions shouldn’t have to piece together solutions from different vendors for text messaging, AI, fraud prevention, branch operations, and member communications.”
“Building on the past two years, EMERGE has become the must-attend event for forward-thinking credit unions and community banks looking to stay ahead of the curve.”
“The vast majority of conversations that are happening in these financial institutions are the simpler conversations. Where we can create tremendous value is in the complex conversations – those are the ones that create life-changing moments.”
“After using Eltropy for text messaging for five years, we’ve been gradually expanding to each new feature. The platform has completely changed how we operate – we’re now staffing for our credit union as a whole rather than individual branches.”
“With texting achieving 98% open rates and 40 times higher response rates versus phone calls, it’s crucial that financial institutions understand how to maintain this vital channel while meeting new compliance requirements.”
“Everyone wants everything at speed and AI can provide that. Credit unions have multiple opportunities to leverage AI based on their strategic priorities – from integrating it into contact centers to enhancing marketing communications.”
Instead of relying on traditional surveys with low response rates, credit unions can now use AI to analyze thousands of member conversations and generate actionable insights.
“TruStone’s results demonstrate the clear value of combining AI technology with a thoughtful, member-centered approach, instead of just dropping in an AI chatbot, they took the time to give Ruth a real connection to their credit union’s history.