- Solutions
- Total Branch
Re-architect Your Branch Experience.
Deliver Modern Banking Revolution.
Building Better Branch, One Visit At A Time
Deliver faster, better, and easy access to your branch.
Offer your members self-service virtual check-in options, easy appointment booking, queue tracking, next-in-line alerts, video experts, and more for an always-on, always-available branch experience.
Empower and equip your agents to be more productive.
Offer your team smart features such as skill-based routing, virtual queues, document collection, video verification, AI-powered smart video blur, and advanced collaborative tools for enhanced productivity.
Identify and optimize enterprise-wide growth drivers.
Offer actionable insights (historical and real-time) to managers and executives to identify bottlenecks, optimize resources, improve member satisfaction, improve team productivity, and more.
APPOINTMENT MANAGEMENT
Appointments. Simplified.
Achieve always-on, always-available appointment scheduling for your credit union and community bank.
Multi-channel Appointments
Enable members / customers to set up appointments – video, in-branch video, or on phone with minimal back and forth.
Customized Appointments
Personalize appointment booking with custom links – service category, meeting types, branch, agents, language and more.
Calendar Management
Automate reminders and follow ups to reduce no-show rates and missed appointments.
Optimize Appointment Scheduling Efficiency
Analyze appointment data both real-time & historical – to improve NPS, member wait times, agent allocation, and more.
Optimize Agent- Member Satisfaction
Overview staff availability in real-time to prevent scheduling conflicts, enable best agent -member match (skill based routing) and more.
Power of Total Branch Solution
Integrates with Eltropy’s lobby management, reputation management, and in-branch video banking for a complete branch solution.
LOBBY MANAGEMENT
Queue Smarter. Serve Better.
Virtual Self-service Queue
Eliminate physical wait lines by enabling in-branch check-ins for members / customers – when they’re en route or using an on-site kiosk or through a staff member.
Real-time Queue Visibility
Provide automated next-in-line alerts and real-time queue position visibility to your visitors through a queue display (online, on digital kiosks, and in the lobby).
Peak Traffic Management
Enable visitors to skip the long wait time during peak hours through appointment scheduling at a future date or requesting callbacks.
Optimize Branch Efficiency
Analyze branch traffic data both real-time & historical – to improve member wait times, agent allocation, and more.
Branch Manager Insights
Empower your branch manager with real-time insights on visitor arrival, traffic flow, wait times, purpose of client visit, service engagements, and more.
Power of Total Branch Solution
Integrates with Eltropy’s appointment management, reputation management, and in-branch video banking for a complete branch solution.
VIDEO BANKING
In-Branch Video Banking
Video Appointments
Serve digital-first members or members who can’t or don’t want to visit the physical branch with face-to-face-like video meetings.
In-Branch Video Rooms
Enable complete branch solution at every branch & increase staff utilization by creating in-branch video rooms.
Virtualize Experts
Make your experts available anytime, anywhere they are needed—another branch, ITM, mobile app, or website via virtual or in-branch video meetings.
Complete Banking
Complete banking experience with features such as member ID verification, inviting other family members, document collection, eSign, check deposits, and more.
Video Management
Benefit from powerful features such as enhanced ID scan & dynamic KBA to prevent fraud, AI-powered smart video blur to prevent indecent exposure, video record & retain to stay compliant with industry regulations, skill based routing, and more.
Power of Total Branch Solution
Integrates with Eltropy’s lobby management, appointment management, and reputation management for a complete branch solution.
REPUTATION MANAGEMENT
More Reviews = More Revenue
Capitalize Key Moments
Easy Review Collection
Enable agents to collect positive reviews through a text message with a review link (pre-designed or customized template) after a satisfactory interaction.
Automate Review Request
Automate review requests via texts based on milestones achieved in your LOS – including MeridianLink, Encompass, Temenos and more!
Optimize Online Reputation
Analyze appointment data both real-time & historical – to improve online presence, search results, and more.
Comparative Review Analytics
Monitor and analyze online reviews for individual branches and in comparison to your competition.
Power of Total Branch Solution
Integrates with Eltropy’s lobby management, appointment management, and in-branch video banking for a complete branch solution.
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
