Why Attend?
In this live session, you'll learn,
What’s driving the rise in delinquencies, and how top CFIs are responding.
What’s next for digital-first recovery in 2026.
How smarter outreach and automation are reshaping collections.
Agenda
The Temenos + Eltropy Collections in Action
Learn how a unified workflow speeds up collections, drives higher repayments, and creates a friendly experience – all while helping your team work more efficiently.
Real Results: Behind-the-Scenes with Customers
Hear straight from our customers how Eltropy is helping them connect with members faster and the impact on their recovery strategies and outcomes.
Live Q&A – Ask the Experts from Temenos & Eltropy
Get answers to your most pressing questions from the experts leading the collections revolution.
Kris Frantzen
VP of Product Strategy at Temenos
Kris Frantzen has spent 18 years in the software and service space, focusing on loan and account origination and collection solutions for banks and credit unions. In his role as VP of Product Strategy at Temenos, Kris is responsible for developing and innovating on the Lifecycle Management Suite, which addresses onboarding, collections, and recovery solutions. Kris is a published thought leader who has spoken at various industry conferences and manages relationships with strategic accounts and product evangelists, all while providing input on the strategic direction of Lifecycle Management Suite solutions.
Anne Fennigkoh
Manager of Loan Servicing at Altra Federal Credit Union
Anne has worked in the financial world for over 18 years in consumer, mortgage and retail banking. As Manager of Loan Servicing at Altra FCU, Anne oversees the daily operations of the loan servicing department. This includes ensuring the efficient and accurate processing of loan documentation, payment processing, and handling member inquiries. She leverages a deep understanding of loan servicing processes to lead her team and ensure they are well-equipped to handle all the challenges that come their way.
Michael Pupil
VP of Collections BU at Eltropy
Michael Pupil is the VP of the Collections BU at Eltropy, the leading digital conversations platform for credit unions and community banks. Guided by the belief that “Only a life lived in the service of others is worth living,” Michael has spent nearly two decades serving the industry, strengthening organizations, and empowering teams to excel. Passionate about the art and science of sales, he is dedicated to driving growth, inspiring purpose, and fostering the success of those he leads and supports.
