Agenda
The State of Consumer Calls Today
How institutions are currently handling calls, where the friction lies, and what consumers expect that traditional systems can’t deliver.
Why AI Voice, Why Now
With AI Voice live, what outcomes are these institutions already seeing? Faster service, stronger experiences, and freed-up staff time.
Client Spotlights: Leadership Perspectives
They’ll share candid perspectives on:
- Their implementation experience with Eltropy as a partner
- How their teams have felt through the transition
- Early signals that AI Voice is delivering value to consumers
- Lessons learned, they’d offer to peers considering the journey
Fireside Chat + Audience Q&A
A guided conversation, with Lisa drawing on her personal relationships with each leader, ensuring the discussion goes deeper into what really mattered most for their institutions.
Sneak Peek: AI Voice 2.0
An exclusive look at what’s coming next: more powerful consumer experiences, enhanced employee tools, and advanced management insights.
Meet Our Expert Speakers

Lisa Hong
Senior Manager, Implementation

Kendall Swenson
Customer Success Manager

Heather Klewin
Customer Success Manager