The World’s Only AI-Powered Unified Conversation Platform is empowering your teams and delighting your members and customers with intuitive ChatGPT-like self-service options, co-pilots, and conversation intelligence to create the ultimate member and customer experience.
Enhanced Experience
Elevated Performance
Empowered Decisions
Revolutionize Customer Support
Get a versatile agent for both voice and chat channels that overcomes traditional support limitations, delivering frictionless experiences across channels chosen by members and customers.
Connect where your members are – integrated with phone systems for voice support and digital channels like websites, online banking, and mobile applications for chat support.
Powered by large language models tailored for Credit Unions and Community Banks, your AI agents efficiently handle routine interactions for both members and customers, reserving complex and sensitive matters for live agents. This system utilizes knowledge sources facing members and customers to enhance responsiveness.
Ensure smooth interactions on your website and mobile apps – integrate with your core systems to enable seamless data flow and customer experiences.
Transition from rule-based FAQ systems to advanced, ChatGPT-like AI models which employ generative AI for dynamic, human-like responses, drawing from your knowledge base.
Get precise, conversational answers anchored in your company’s content, improving the relevance and quality of interactions with retrieval-augmented generation.
Offer consistent, round-the-clock support in multiple languages – reduce contact center traffic significantly, demonstrating up to an 80% efficiency gain.
Our powerful AI can navigate through ambiguous requests, topic shifts, misspellings, and other communication hurdles, knowing when to respond confidently and when to escalate to a human agent for optimal resolution.
Transform Every Employee into an Expert with Employee Co-Pilot
Minimize time spent on information searches, reducing response times and elevating both member and agent satisfaction.
Seamlessly integrate with your knowledge base, swiftly pulling insights from extensive documents and chat logs in a conversational manner.
Utilize CFI-specific natural language understanding (NLU) and processing (NLP) to accurately identify intent, entities, and sentiment in real-time conversations.
Boost response efficiency by up to 10X, enabling quicker resolutions and enhanced member and customer interactions.
Offer a comprehensive communication solution encompassing chat, text, video, voice, and co-browsing, all within a single conversation framework.
Provide agents with relevant information and proactive suggestions like pre-drafted responses, upsell tips, and follow-up steps within context.
Discover service improvement opportunities, compliance risk, performance improvements, and sales opportunities.
Receive interaction summaries across all communication channels, ensuring no detail is missed.
Deliver deep insights into member and customer experiences, helping to identify areas for improvement and enhance satisfaction.
Offer an executive dashboard for operational foresight, highlighting trends and insights across all channels for strategic decision-making.
Provide comprehensive analysis of agent interactions, supporting performance evaluation and development.
Enable live alerts for immediate action, and establish efficient escalation processes to address urgent issues promptly.
AVP, Account Services
Senior Vice President, IT and Digital
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