Eltropy customer Fibre Federal Credit Union discusses fraud prevention with Bank Automation News

Shelly Butler, Chief Operations Officer at Longview, Wash.-based Fibre Federal Credit Union, an Eltropy customer, discussed in a Bank Automation News article how Eltropy’s authentication tools are helping their call center staff be aware of “red flags.”

She noted in the article that Eltropy’s automated one-time passcode (OTP), real-time authentication, video capabilities and live chat features are giving Fibre call center staff members confidence that they are speaking to a member.

According to the Bank Automation News story:

Following the addition of 300 credit unions and community banks to its platform and the acquisition of two fintechs in 2022, Eltropy announced last week a partnership with texting communications platform AKUVO, which is expected to improve its texting capabilities, according to an Eltropy release.

Texting is a way to quickly reach members, Fibre Federal Credit Union’s Butler said, noting people don’t always have the time to answer the phone or check their email but a “text message, you’re going to see more readily.”

Read the full story here (password protected). 

Tips, Tricks, Insights and More. Straight to your inbox.
Strictly No Spam.

Almost there!

Our team will get in touch with you shortly