In a world where personalized service and seamless communication are paramount, Eltropy recently concluded its successful (and first-ever) Eltropy 2023 User Conference in Salt Lake City. This event brought together community financial institutions (CFIs) to explore advancements in digital communications, exchange best practices, and delve into the impact of AI on the industry.
One of the highlights of the conference was the introduction of Eltropy’s groundbreaking Text-to-Talk feature, ushering in a new era of personalized communication for lenders and collections teams.
Seamless Transition from Text to Voice
Eltropy’s Text-to-Talk empowers lenders and collections teams who are communicating with customers and members to provide a seamless transition between Text-based chats and voice-only calls within Eltropy Messenger. By integrating Text and voice functionalities, credit unions can now provide comprehensive and personalized experiences to their customers.
Ashish Garg, Co-founder and CEO of Eltropy, emphasized the value of Text-to-Talk, stating, “Credit unions and community banks can significantly elevate customer support and enhance member experiences with Text-to-Talk. This allows for true, seamless communication, increasing the likelihood of shortening the lending cycle and resolving collections challenges.”
Key Benefits
Some notable benefits of Text-to-Talk include:
- Improved Efficiency: With a single click, CFI employees can effortlessly switch from text-based communication to voice calls, streamlining consumer queries and providing personalized assistance.
- Enhanced Personalization: Voice calls offer a human touch, enabling credit unions to address complex processes and interactions, ultimately delivering satisfying consumer experiences.
- Faster Resolution: By offering the option to transition from text to voice, CFIs can provide a better consumer experience, leading to increased customer satisfaction and quicker resolutions.
Eltropy’s Text-to-Talk feature not only simplifies communication but also offers additional benefits such as call recording for quality control and training purposes, as well as real-time analytics to optimize staffing and training outcomes.
Looking Ahead
The excitement surrounding this groundbreaking feature from Eltropy was palpable at the User Conference. Ashish Garg said: “We’re beyond thrilled to introduce this feature and elevate the consumer experience. With Text-to-Talk, CFIs can deliver a comprehensive approach to conversations, meeting the ever-growing consumer expectations for seamless and dynamic communication in today’s fast-paced world.”
To discover more about Eltropy’s Text-to-Talk feature and how it can revolutionize customer support, visit: https://eltropy.com/communication-channels/text-to-talk/.
