Financial institutions need to keep finding ways to do more with less. This is especially prevalent in the lending department, where teams are trying to expedite loan processes & process more loans, while simultaneously improving your consumer experience. Finding a solution that does both elements at the same time is critical, but can prove to be challenging.
Natco Credit Union witnessed this firsthand when in the midst Covid sidelining half of their loan department in the summer of 2022. While most financial institutions would’ve taken a severe hit to their ability to process new loans while providing excellent customer service, Natco was able to not only meet their goals but take on an additional 50 new applications. What do they accredit their success to? Secure, compliant & integrated digital communications.
Our integration into MeridinaLink has empowered community banks and credit unions alike to thrive through uncertainty and brace themselves for uncertain economic futures. We sat down with our friend Kimmy Davis, Director of Sales and Services at Natco Credit Union to talk about how her team saw the power of an integrated digital communications solution.
In this recording, you will see:
- The first-hand benefits Natco Credit Union saw with our MeridianLink integration
- The efficiencies brought from secure & integrated text messaging
- A live demonstration of the capabilities a lending officer gets through this integration