Trust the ROI
Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 600+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Enhanced Member Experience
With quick check-ins and easy communication channels for members to share their feedback.
Better Operations
With real-time tracking and optimized scheduling to improve staff efficiency, accountability, and service quality.
Less response time with Texting, from 3-5 minutes to just 10 seconds.
Enhanced staff scheduling as Texting provides extended HR coverage and support.
Easy access to accurate employee records with efficient documentation via Texting.
Positive feedback as employees enjoy hassle-free leave reporting without callbacks.
“With Eltropy, we’ve discovered just how much our credit union can do. We’ve found services we didn’t even know we had, and we’re training our teams to do new things. It’s really expanding what we can offer our members.“
Joshua Paredes
VP of Member Experience
When ACFCU kicked off their major headquarters renovation in 2021, they had one goal in mind: to transform the member experience from the moment they stepped through the door. It wasn’t just about fresh paint or shiny floors—it was about creating a space where members would feel valued and taken care of, every time they walked in.
With Eltropy’s Lobby Management, ACFCU made sure that vision became a reality. From intelligent check-ins, real-time tracking to a an entire suite of smart tools, they made every visit smoother, faster, and more personalized. And behind the scenes, staff gained full visibility into each member’s needs, allowing them to respond with unprecedented speed and precision.
Joshua Paredes, VP of Member Experience at ACFCU, couldn’t agree more: “We discovered Eltropy’s Lobby Management solution at the perfect time. With a year and a half before reopening, we had the breathing room to fine-tune the system to meet our exact needs. It unlocked capabilities that allowed us to serve our members even better.”
This wasn’t just about upgrading a building—it was about rethinking how a credit union can deliver better, faster, and more thoughtful service. ACFCU is raising the bar, and their members are already reaping the rewards.
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