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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Faster Loan Approvals
Members completed loan applications faster, on their time via Text, without worrying about branch schedules.
“It really helps to be there for our members in a different way, especially since evolution is happening every day. Texting is becoming more of the language we use. So being able to offer that, whether they’re looking for a mortgage, a car loan, or just want to know their balance, is valuable.”
Colin Poe
Business Development Manager
What if your members could get approved for a loan before your branch even opened?
At AIM Credit Union, traditional channels like phone calls and emails were falling short. Members were busy, harder to reach, and wanted answers on their own time. So, AIM made a bold move to embrace Texting as a core channel for everyday service, lending, and collections.
With Eltropy fully integrated into their Sharetec core, AIM’s staff could have secure, real-time conversations with members, no matter when or where. And then came the moment: A night-shift member, unavailable during normal business hours, completed a full loan application via Text before business hours. Agents then finalized the approval remotely, allowing the member to simply sign the paperwork first thing in the morning.
It wasn’t just a win. It was a wake-up call.
This was more than convenience. It was flexibility, empathy, and speed — delivered in a way that matched how people live and work today. From consumer loans to collections and frontline questions, AIM’s team now uses Texting to cut through delays, boost productivity, and create a real connection — all without adding extra burden to staff.
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