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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
4.96 / 5 Ratings
Members rave about their Video Banking experience, loving the seamless, high-quality service it delivers.
50+ Locations
Seamless expansion across six states offering standardized service.
“Bringing in Video Banking has proven immensely successful in not only reducing wait times at our busiest branches but also efficiently addressing staffing needs at our remote locations.”
Jeremy Deamer
Technology Innovation Manager
What if your busiest branch didn’t have walls?
America First Credit Union found the secret to happier members, faster service, and sky-high sales — and it all started with Video Banking from Eltropy.
In 2019, they introduced walk-in kiosks that let members skip the lobby lines and chat face-to-face with experts via video. The result? A powerful remote services team that didn’t just keep up, but outperformed traditional branches.
Members loved it. Staff thrived. And even during the chaos of Covid, America First stayed ahead of the curve, keeping service personal, convenient, and downright impressive.
Today, with over 30 kiosk locations (and growing), they’ve transformed everyday transactions into meaningful conversations—whether it’s solving debt challenges, opening accounts, or getting expert advice without the wait. With Video Banking, America First redefined what a branch could be – and set the standard for what’s next.
“These deeper and more personal discussions necessitated the personal touch that could only be conveyed through visual interactions, allowing the care provided by our amazing financial counselors to really shine through.” – Jeremy Deamer, Technology Innovation Manager.
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