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Interior Federal Creates 5-Star Moments with Eltropy

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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 600+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.

New Google reviews collected with quick review links.
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Overall Google rating powered by Eltropy's Texting.
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Improved online ratings 2-2.5 stars to 3.3+ stars within seven months.

Enhanced member communication with Chat and Texting to easily request reviews from happy members.

Easy access to accurate employee records with efficient documentation via Texting.

Reputation boost influx of 5-star ratings via Texting in just one month.

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“When I started, we had very few reviews online, maybe a hundred or so. What members tend to do is not necessarily leave a review when they’re happy. It’s just when they have something like a negative experience that they complain about.”

Lauren Chacko

Senior eCommerce Specialist

When Interior Federal, a credit union with roots in serving Department of Interior employees, set its sights on enhancing its digital reputation, it knew it needed more than just good intentions. With members spread across the country and a growing demand for stellar digital experiences, they needed a solution that was as dynamic as their offerings.

Eltropy’s Reputation Management, effortlessly integrated into their workflow. Now, review requests weren’t a last-minute thought—they became part of every high-five moment. Got a loan approved? Opened a new account? Members were casually prompted to share their happy vibes via text. The result? A wave of 294 glowing Google reviews and a sparkling 4.8-star rating.

But it didn’t stop at just ratings. Members started sharing detailed stories and naming staff who went above and beyond, turning simple feedback into personal shout-outs. Interior Federal didn’t just boost its online presence; it transformed every digital interaction into an opportunity to build trust and deepen connections.

With Eltropy, Interior Federal didn’t just raise the bar on reputation management—they set a new standard for digital-first credit unions, turning routine interactions into memorable moments that leave lasting impressions. 

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