Trust the ROI
Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Improved Employee Efficiency
Handling all member communications on a single platform eases operational strain and boosts staff productivity.
Boost First-Call Resolution
Instant AI insights equip staff with precise answers, driving fast, effective resolutions on the first interaction.
“What I love about Eltropy is that it’s about a partnership. They really want to partner with community financial institutions and credit unions to bring forward what we really need. They listen to us, they partner with us, and it’s collaborative. It’s not just a product, but a partnership.”
Brad Shafton
SVP, IT & Digital
When your members expect fast, personal service, and your team needs the right tools to deliver, how do you keep both sides happy? Magnifi FCU faced this challenge head-on.
Focused on growing strong, lasting relationships with their members, Magnifi also knew that a better employee experience was key. They believe that if they could give their employees the right tools to communicate smoothly and support members effortlessly, they could deliver a truly best-in-class experience for everyone.
This is when Eltropy One Platform stepped in as a game changer.
By unifying Chat, Text, Video, and Voice into one single platform, Magnifi empowered teams across contact center, mortgage, and collections to work smarter, not harder. This enabled them to handle conversations faster, resolve questions on the first call, and keep members engaged with speed and empathy.
“We’re not chasing trends; we’re focused on what our members truly want,” says their team. Eltropy’s AI-driven unified platform is redefining the credit union experience for Magnifi FCU, where every member connection counts, and every employee feels ready to deliver.
Watch this Case Study
