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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
“You can tell Eltropy cares about us, and they really are all about listening to us. When there’s something in the system that maybe doesn’t fit our needs, they’ll try to understand the why behind it and actually do something about it.”
Melissa Wrycha
Chief Experience Officer
When staff is short but service can’t slip, what’s your move?
For Park City Credit Union, the answer wasn’t hiring more. It was doing more with less. Faced with a staffing shortage, they turned to innovation, powered by Eltropy.
It started with one unstaffed branch. Using Eltropy’s Video Banking, they kept the doors open virtually. Members walked in and instantly connected with remote experts who could do it all, and deliver the personal touch they were used to.
But that was just the beginning.
Park City soon expanded Eltropy across departments – from lending and collections to HR and beyond. Texting made communication easier. Video made expertise accessible. And what began as a fix turned into a fast, flexible way to serve members better – no matter the team size.
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