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Less response time with Texting, from 3-5 minutes to just 10 seconds.
Enhanced staff scheduling as Texting provides extended HR coverage and support.
Easy access to accurate employee records with efficient documentation via Texting.
Positive feedback as employees enjoy hassle-free leave reporting without callbacks.
“Eltropy’s platform has helped us scale our outreach as delinquencies increased, without having to add new staff. That’s been crucial to keeping us efficient.”
Lilly Megias
Chief Operating Officer
“We were doing more work than we were seeing in payments. Most members don’t answer calls, so we needed a more effective way to reach them,” said Lilly Megias.
South Texas FCU’s collections team was stuck in a frustrating loop—calling, leaving voicemails, and sending letters that often went unanswered. Outreach didn’t even start until day 11 of delinquency, and by then, members were harder to reach, and payments were harder to collect.
That’s when the credit union partnered with Eltropy. With automated text and email reminders, South Texas FCU reached members as early as day zero—when payments were still top of mind. Members received clear, convenient payment options right on their phones, like a simple Friday reminder that became a weekend payment driver.
Payments are now timely, members are happier, and the collections team feels more empowered than ever. For South Texas FCU, collections went from a constant grind to a smooth, scalable, and member-friendly process.
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