Collections 2.0 is a cutting-edge AI-powered solution designed to significantly increase collections through member-friendly Text communication and self-serve payment options.
Members hate collection calls.This solution is sensitive to member needs and provides a better experience while reducing the burden on your collections teams.
A Better The Best Way to Collect
Collect More
$4.88 M
Collected
[Credit Union of America]
Reduce Delinquency
20%
20% in just the 1st month
[APL Credit Union]
Force Multiplier
35+
FTEs freed up for higher-value tasks
[SunCoast Credit Union]
The
Collections 2.0 Suite
Text Messaging
1:1, 1:Many, Automated Alerts*
Text to Talk
Self-Serve Digital Payments**
AI-Driven Intelligent Reminders***
Collections Systems
Temenos Akcelerant, Akuvo, Meridianlink Collect, IBS CARM-PRO, Symitar Collections Package
Core Systems
Symitar, Fiserv, Corelation, Sharetec
E-sign
Docusign, IMME-sign
Add-ons
Generative AI Knowledge Assistant for Collectors
Appointment Management
*Additional integration fees may apply
** Eltropy Payments or Preferred Payment Partners or Bring Your Own Payments (BYOP)
***Available Q4 2024
Text Messaging
(1:1 and 1:Many)
People hate collection calls but they are more responsive on Texts.
Automate outreach for different delinquency buckets with 1:Many Text Campaigns. Connect individually for a quick resolution or respond to questions via 1:1 Text conversations.Automated Text Reminders
Avoid early delinquency due to people forgetting to make payments.
Automated payment reminders before and/or after the due date with configurable frequency and timing.Preset
Templates
Ensure compliance, save time and ensure tone & style consistency.
Choose from pre-configured message templates or build your own. All languages, including English and Spanish, supported.AI-Driven Intelligent Reminders
Hyper-personalized outreach increases the propensity to pay.
Machine Learning automatically identifies the optimal time and day for each member to receive Text reminders.Text-to-Talk
Waste less time dialing (automate outbound), more time on real conversations.
Members can easily respond to Texts or make one-click callbacks.
Self-Serve Payments
Give digital convenience to pay via mobile wallets like Apple Pay and G-Pay.
Enable self-serve pay and flexible payments, including partial payments and payment plans.Quick Implementation
Make your collectors efficient and quickly.
Week 1 Go Live; Start using Text for Collections within one week of signing.Results matter
Trust the ROI
Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 650+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
$ 3.7 M Drop in Delinquency
By sending delinquent payment reminders via text messaging with payment links, alltru did a record-breaking drop in delinquency of $3.7 million from December 2023 to March 2024 and are expecting to see these results year after year.
20% Drop in
Delinquency
We’ve done a great job of keeping our delinquency rate low, but without the ability to text our members, that number would’ve gone up. Within the first month, our delinquency rates dropped by 20%
Empower Your Members & Customers
Smart Virtual Lending
Provide 24/7 support with AI Agents that provide instant, accurate answers, enhancing self-service capabilities & reducing wait times [Eltropy AI]
Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]
Eliminate in-person visits for verification [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]
Smart Branch Lending
Give access to experts/ senior executives anytime, anywhere [Video Banking]
Don’t make members wait in the long queues [Lobby Management]
Let members make appointments virtually [Appointment Management]
