87% of people feel more connected through video compared to other channels. Virtualize and centralize your team, making them available anywhere, anytime.
Video Banking Designed for Enterprise
Deliver High-Touch without the High Cost
Virtualize your banking experts, making them available where they are needed— branch, ITM, mobile app, or website. Increase utilization, reduce cost, and support your members and customers while making them feel like everyone is in the same room.
No Downloads Needed on Member End
With a browser-based experience that does not require a download, you can start a video meeting in seconds and conference with as many people as needed.
Use E-signature and Video Check Deposit
Use Built-in patented E-Sign-signatures for documents during your video conversations. With teller-assisted video check deposit, deposit high-amount checks to fund new accounts, take deposits, and much more.
Native Document Collection Workflow
Members and customers can now upload files or take photos directly within the conversation–no need to switch pages or click external links.
Desktop users can seamlessly transfer files from their phone by scanning a unique code, making document sharing faster and hassle-free. This streamlined process ensures a smooth, uninterrupted experience for both agents and members.
Slide Share–Chapters Presentation to Contacts
Agents can share specific content directly from their Eltropy account–without screen sharing. This ensures they present only the relevant information while keeping other content private.
Agents organize materials into Topics, Subtopics, and Chapters, allowing them to share a single Chapter or an entire Subtopic. Both the agent and the contact can view the same information simultaneously, letting members read and explore at their own pace.
Prevent Fraud with Video Verify
Don’t fall prey to phishing and other fraud attempts. Combine Video, KBA, and ID Verification to provide a fool-proof way to prevent fraud during high-value transactions like loans and wire transfers.
Turn-Key In-Branch Video Rooms
These private spaces combine technology with personalized service to provide customers with convenient, efficient, and secure banking interactions. In-branch video rooms are ideal for branches with increased traffic and/or limited access to banking experts.
All the Tools You Need in One Place
Set Appointment And Collect Reviews
- Easily gather member reviews by sending links to Google Reviews and other sites at the optimal moment. Send appointment links at end of video interaction to lock in the next steps.
Use WorkFlows for Guided Loan, Account Openings and More
Out-of-the-box OLB Integrations
- Utilize pre-built integrations with popular OLB platforms like Alkami, Banno, and Q2 to easily incorporate video banking within mobile and web apps.
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
