SMARTER. FASTER. EASIER.
One Enterprise
One Platform
What is the
Unified Conversations Platform?
The Eltropy Unified Conversations Platform centralizes all your customer interactions into a single, AI-powered system that is equipped with every tool you need to automate, enhance, and modernize your support and service. It revolutionizes how you engage with your people, members, and customers.
It Starts with
Seamless Communication. Consistent Engagement
Simple. Smooth. OmniChannel
Connect with members on their favorite communication channels and switch effortlessly between Text, Chat, Video, and Voice—all in one conversation.
The Ultimate "Engage and Service" Toolkit
Get more than just channels of choice with the ultimate toolkit that every department can use to enhance member and customer service. Co-browse, conduct tele or video conferences with multiple participants, share and sign documents, offer full-service video banking, text 1:1 or 1 to many, manage branch lobbies effectively…and more. All in one system.
Single Pane of Glass View
Unify and integrate every member and customer interaction into a single inbox. This comprehensive overview, enhanced by AI intelligence, tracks the entire customer journey, enabling your teams to proactively engage, monitor, manage, and create workflows from one centralized interface.
Do More With One
Why settle for doing more with less? Elevate your operations with the industry’s most comprehensive AI-powered platform that delivers MORE capabilities and efficiency in one unified solution.
Not just any AI.
It’s your AI.
Bring the Power of AI to Everything & Everyone.
Enterprise-wide conversations, workflows, dashboards, teams, departments, and use cases.
Trust your AI to always be Safe, Secure, and Private.
It’s informed, responsible, ethical, and above all, aligned with your organization’s mission & goals.
Deliver predictable & precise results Anytime, Anywhere.
It’s anchored in your knowledge base, data, procedures, conversations & core systems.
All your existing and future systems work together - Core, CRM, OLB, and more - to free up your people to be more productive, efficient, and innovative.
Effortlessly transfer data across platforms with our pre-built integrations that are ready to go on day one!
The Power of the Platform
One Platform for Everything
Eliminate the need to buy multiple-point solutions that add to the cost and are difficult to manage. Get everything you need to automate, enhance, and modernize under one platform.
Bigger Picture
Get enterprise-wide conversation intelligence, analytics, and reporting.
Safety In Numbers
Secure enterprise-wide fraud-prevention, privacy, safety, and compliance.
One Step Ahead – Anytime, Anywhere
Scale as your needs evolve – Add new products, features, modules, AI, and integration partners. Support additional users, and automate more workflows.
Combined ROI
Fulfill multiple goals simultaneously rather than focusing on one with a system that creates centralized efficiencies.
Return on Investment
The Unified Impact
300%
Faster member authentication 45 seconds to authenticate
20%
Faster lending process, 3 days reduction in loan approval time
40X
Higher response rate with Text than other modes of communication
60%
Increase in number of accounts opened with In-branch Video
95%
Reduction in loan approval times, application completion <10 mins
