Unlock Actionable Insights

Name: Eltropy Conversation Intelligence Solution
Brand: Eltropy
Rating: 4.4 (4 reviews)

Bring your Lending, Contact Center, Collections Departments to Next Level

Transcribe and analyse your agent-customer conversations and identify real-time, historical insights using text, sentiment and emotional analytics to improve CX, streamline operations, boost revenue growth and mitigate compliance risk.

There is a Goldmine of Intelligence in your
members and customers interactions

With Eltropy Conversation Intelligence

Everything you need to Measure CX
and Improve CSAT

Connect your data with Eltropy Conversation Intelligence and...

…transform your member and customer conversations into your fastest, most reliable source of business intelligence. Get a prescriptive plan to improve the metrics that matter for Contact Center and other departments

Get Insights per Department

Measure performance across the organisation and identify improvement opportunities in each department.

Get Insights per Channel

Agent Handling Score is driven by Speech Analytics AI that measures the display of empathy, usage of profanity, ability to build rapport and influence on the customers’ behavior that helps in improving customer experience, mitigating compliance risk, driving revenue and customer retention.

User Insights - Personas

Measure your team’s individual performance in each of their conversation with automatically generated reports.

PII Data Moderation & Redaction

Automatically detect and flag PII Data in conversations across all channels and reduce compliance issues exponentially

Business Benefits of Eltropy Conversation Intelligence

ROI of Eltropy Conversation Intelligence

5 x

Plus ROI

Contact Center

5 %

Increase in Contact Center Supervisor Productivity

1 %

Increase in Customer
CSAT Score

Lending

2 %

Increase in Loan Department Supervisor Productivity

1 %

Increase in Customer
Loan Volume

Collections

2 %

Increase in Collections Supervisor Productivity

1 %

Increase in Customer
Collections

Request a Demo Today

Digital Conversations. Anytime. Anywhere.

Use Cases

Integrations

Resources

Company

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Unlock Actionable Insights

Bring your Lending, Contact Center, Collections Departments to Next Level

There is a Goldmine of Intelligence in your
members and customers interactions

Identify

Find

Understand

Uncover

Everything you need to Measure CX
and Improve CSAT

Connect your data with Eltropy Conversation Intelligence and...

Contact Center Intelligence

Collections
Intelligence

Lending
Intelligence

Get Insights per Department

Get Insights per Channel

User Insights - Personas

PII Data Moderation & Redaction

Business Benefits of Eltropy Conversation Intelligence

Improve NPS Score

Optimize Operations

Improve Your ASAT

Intelligent Insights

ROI of Eltropy Conversation Intelligence

Request a Demo Today

Digital Conversations. Anytime. Anywhere.

Use Cases

Integrations

Resources

Company

Solutions

Integrations

Resources

Company

Almost there!

Unlock Actionable Insights

Bring your Lending, Contact Center, Collections Departments to Next Level

There is a Goldmine of Intelligence in your members and customers interactions

Identify

Find

Understand

Uncover

Everything you need to Measure CX and Improve CSAT

Connect your data with Eltropy Conversation Intelligence and...

Contact Center Intelligence

Collections Intelligence

Lending Intelligence

Get Insights per Department

Get Insights per Channel

User Insights - Personas

PII Data Moderation & Redaction

Business Benefits of Eltropy Conversation Intelligence

Improve NPS Score

Optimize Operations

Improve Your ASAT

Intelligent Insights

ROI of Eltropy Conversation Intelligence

Request a Demo Today

Digital Conversations. Anytime. Anywhere.

Use Cases

Integrations

Resources

Company

Solutions

Integrations

Resources

Company

Almost there!

There is a Goldmine of Intelligence in your
members and customers interactions

Everything you need to Measure CX
and Improve CSAT

Collections
Intelligence

Lending
Intelligence