Bring your Lending, Contact Center, Collections Departments to Next Level
Transcribe and analyse your agent-customer conversations and identify real-time, historical insights using text, sentiment and emotional analytics to improve CX, streamline operations, boost revenue growth and mitigate compliance risk.
There is a Goldmine of Intelligence in your members and customers interactions
With Eltropy Conversation Intelligence
Identify
User Behaviour & Attributes that drive Member Experience
Find
Underlying reasons for member dissatisfaction
Understand
What members are saying about your services and staff
Uncover
Blockers to members growth and business
Everything you need to Measure CX and Improve CSAT
Transcribe 100% of your phone & video calls
Proactively discover and fix PII Violation in all customer engagements
Score all customer engagements for sentiments, CSAT and adherence
Get Insights by Users, Departments & Channels
Help identify more call intents for IVA Automation
Connect your data with Eltropy Conversation Intelligence and...
…transform your member and customer conversations into your fastest, most reliable source of business intelligence. Get a prescriptive plan to improve the metrics that matter for Contact Center and other departments
Monitor emotional state of members and collections officers
Propagate best practices from your top performers to your team
Lending Intelligence
Identify sales blockers
Discover hidden competitors
Propagate best practices from your top performers to your team
Get Insights per Department
Measure performance across the organisation and identify improvement opportunities in each department.
Get Insights per Channel
Agent Handling Score is driven by Speech Analytics AI that measures the display of empathy, usage of profanity, ability to build rapport and influence on the customers’ behavior that helps in improving customer experience, mitigating compliance risk, driving revenue and customer retention.
User Insights - Personas
Measure your team’s individual performance in each of their conversation with automatically generated reports.
PII Data Moderation & Redaction
Automatically detect and flag PII Data in conversations across all channels and reduce compliance issues exponentially
Business Benefits of Eltropy Conversation Intelligence
Improve NPS Score
Become a Preferred Financial Institution
Optimize Operations
Do more with Powerful Automation
Improve Your ASAT
Happy Agents for Better Service
Intelligent Insights
Voice of the Customer
ROI of Eltropy Conversation Intelligence
5x
Plus ROI
Contact Center
5%
Increase in Contact Center Supervisor Productivity
1%
Increase in Customer CSAT Score
Lending
2%
Increase in Loan Department Supervisor Productivity