Transcribe and analyse your agent-customer conversations and identify real-time, historical insights using text, sentiment and emotional analytics to improve CX, streamline operations, boost revenue growth and mitigate compliance risk.
User Behaviour & Attributes that drive Member Experience
Underlying reasons for member dissatisfaction
What members are saying about your services and staff
Blockers to members growth and business
…transform your member and customer conversations into your fastest, most reliable source of business intelligence. Get a prescriptive plan to improve the metrics that matter for Contact Center and other departments
Reduce QA Time
Discover messaging that works
Identify sales blockers
Measure performance across the organisation and identify improvement opportunities in each department.
Measure your team’s individual performance in each of their conversation with automatically generated reports.
Automatically detect and flag PII Data in conversations across all channels and reduce compliance issues exponentially
Become a Preferred Financial Institution
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Happy Agents for Better Service
Voice of the Customer