Unlock Actionable Insights
Bring your Lending, Contact Center, Collections Departments to Next Level
Transcribe and analyse your agent-customer conversations and identify real-time, historical insights using text, sentiment and emotional analytics to improve CX, streamline operations, boost revenue growth and mitigate compliance risk.
There is a Goldmine of Intelligence in your
members and customers interactions
Identify
User Behaviour & Attributes that drive Member Experience
Find
Underlying reasons for member dissatisfaction
Understand
What members are saying about your services and staff
Uncover
Blockers to members growth and business
Everything you need to Measure CX
and Improve CSAT
- Transcribe 100% of your phone & video calls
- Proactively discover and fix PII Violation in all customer engagements
- Score all customer engagements for sentiments, CSAT and adherence
- Get Insights by Users, Departments & Channels
- Help identify more call intents for IVA Automation
Connect your data with Eltropy Conversation Intelligence and...
…transform your member and customer conversations into your fastest, most reliable source of business intelligence. Get a prescriptive plan to improve the metrics that matter for Contact Center and other departments
Contact Center Intelligence
Reduce QA Time
Improve Agent Coaching
Eliminate Compliance Issues
Collections
Intelligence
Discover messaging that works
Monitor emotional state of members and collections officers
Propagate best practices from your top performers to your team
Lending
Intelligence
Identify sales blockers
Discover hidden competitors
Propagate best practices from your top performers to your team
Get Insights per Department
Measure performance across the organisation and identify improvement opportunities in each department.
Get Insights per Channel
User Insights - Personas
Measure your team’s individual performance in each of their conversation with automatically generated reports.
PII Data Moderation & Redaction
Automatically detect and flag PII Data in conversations across all channels and reduce compliance issues exponentially
Business Benefits of Eltropy Conversation Intelligence
Improve NPS Score
Become a Preferred Financial Institution
Optimize Operations
Do more with Powerful Automation
Improve Your ASAT
Happy Agents for Better Service
Intelligent Insights
Voice of the Customer
ROI of Eltropy Conversation Intelligence
CSAT Score
Loan Volume
Collections
