Communicate, Alert and Inform members in channel of their choice
- Reduce the funding time.
- Increase volume of funded loans
- Increase profitability of each loan
Lending happens faster and safer with Text Messaging integrated with your favorite LOS.
Why Text Messaging?
Faster and Efficient
- Send automatic loan status updates to members for faster processing
- Receive quicker member responses to document collection requests
- Receive actionable insights into the members’ document loan journey
Why Eltropy?
Secure & Compliant
FI Grade Security and Compliance
Integrated
Pre-Integrated with most popular LOS
Omni-Texting
Texting is just a start. Go Omnichannel with Eltropy.
Integrated
Eltropy is integrated with many Loan Origination Systems like MeridanLink & ICE Mortgage Tech Encompass.
Secure Chat
Escalate from Text to Secure Chat to securely exchange documents with members without having to revert to email and fax.
Video Meetings
Add ad-hoc or scheduled video meeting for empathetic interactions with members getting loans for first time. With no download and simple UI, member can seamlessly join the video meeting right from the browser without any downloads
CoBrowsing and Application Sharing
Guide the members to fill out web-forms and application sharing to help with documents. This white glove guidance wows the members and saves you days and week in closing loans
“Eltropy help us streamline the loan process and get those documents we needed a lot faster”
Alison Duffin
Marketing Manager
- Pocatello, ID
- 205.5M AUM
- 19,000+ Customers
The Challenge
Auto loans were taking several weeks to process, with the top reason being missing paperwork. This long process led to frustration and even abandonment of loan applications.
Eltropy Solution
Implemented secure document collection via secure links sent over Text Messaging to improve response rate and click-through rates.
44x
Response Rate
33 mins
avg. time to collect documents
