Contact Center. Automated.
Automate 30%+ of your Contact Center interactions with Eltropy Intelligent Virtual Agent
Eltropy’s Intelligent Virtual Agent is the industry’s only managed omni-channel virtual agent solution built on an end to end proprietary AI Banking Stack integrated with All-In-One, Enterprise-Wide OmniChannel Digital Communication Platform.
AI+Human=Higher CSAT+Lower Cost
Why Members Reach Out to Credit Unions?
The Solution
Automating routine and simple queries can free up your human agents to focus on complex and relationship building issues
Hire Virtual Labor Force
i.e. Intelligent Virtual Agent
Unlimited Supply
Never run out of support agents
Anytime Availablity
Works 24/7 without breaks
Seamlessly Handle routine calls
and escalate calls to human colleagues automagically
Eltropy's Managed IVA
Automate across all channels
- Replace IVR with IVA & Automate >40% of the calls
- Reduce AHT with automated authentication and call deflection
- Provide after hour services for frontline issues
- Automate 40% of chat & Text customer service engagements
- Fast start with 500+ Skills Template Library
How Eltropy Intelligent Virtual Agent Works across all channels
Eltropy Intelligent Virtual Agent Built on End-To-End Domain Specific Omni-Channel AI Stack
Industry's First Domain Specific Omni-Channel AI Stack Integrated with Enterprise-wide Digital Communication Platform
Eltropy AI Stack uses proprietary banking domain tuned ASR, intent detection, moderation, compliance and other AI services that are seamlessly integrated into Eltropy Digital Communication platform.
Business Benefits of
Omnichannel Intelligent Virtual Agent
Improve NPS Score
Become a Preferred Financial Institution
Optimize Operations
Do more with Powerful Automation
Improve Your ASAT
Happy Agents for Better Service
Protect Your Investment
No Rip & Replace Needed for Implementation
ROI of Eltropy Intelligent Virtual Agent
5
x
Plus ROI
Voice, Chat & Text
Engagements
5
%
Automation
1
% +
Reduction in AHT
Call Center Metrics
2
% +
Reduction in Abandonment Rate
5
% +
Reduction in Queue Time
NPS & ASAT
2-
2
%
Increase in NPS
2
%
Increase in ASAT
