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Deliver Timely, Accurate, and Helpful Support Anytime, Anywhere with AI

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Eltropy Safe AI
Hughes
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Eglin fedaral
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ICCU
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Your key to a superior member experience and operational efficiency in the digital age.

Experience The AI Agents Impact​

Digital Contact Center
Containment
10 %
Around-the-Clock
Assistance
8 /7
Time Freed Increased
Agent Efficiency
20 %
All The AI Digital Agent Support
You & Your Members Will Ever Need

Guided Website Navigation 

Allow members to find information and complete tasks on your digital platforms quickly with AI.

Member Enquiry Interpretation

Accurately interprets member requests using advanced Natural Language Understanding (NLU).

Instant & Accurate Response  

Leverages a robust GenAI knowledge response system to provide instant and accurate answers to member queries.

Multi-Language Support 

Make your services accessible to diverse member demographics, ensuring clear and effective communication in their preferred language.

Robust Knowledge Management  

Intelligently organizes and retrieves information, ensuring members have access to the most relevant and up-to-date content.

AI Transfers To Human 

Seamlessly transfers conversation from AI to human agents across any channel, ensuring that members can easily escalate their inquiries when needed.

Use Existing Systems Integration

Easily integrates into your existing online banking platforms and mobile apps, enhancing functionality and providing a unified member experience.

Customizable Call-To-Action (CTA)

Amidst AI-based responses, configure customizable CTAs based on your preference and need.

AI Guardrails for Safety

Avoid biases and inappropriate information to provide accurate responses and carefully handle sensitive conversations.

AI Digital & Voice Agents for Member Satisfaction

24/7 Support Availabililty
  • Provide round-the-clock service, allowing members to access support,
    perform transactions, and get assistance anytime, anywhere, improving convenience and satisfaction.
  • Offer intuitive website navigation and advanced AI interactions, enabling members to easily find information and complete tasks independently.
  • Facilitate automated, secure, and efficient transactions without needing to
    wait for a human agent.
  • Provide accurate and context-aware information with advanced Natural Language Understanding (NLU) and GenAI Knowledge Response.
  • Natural and personal voice interactions with advanced Natural Language Understanding (NLU) and human-like voices.
  • Cater to diverse member demographics and ensure clear and effective communication in their preferred language.