What’s Inside?
In this episode of the Eltropy Exchange podcast, we sit down with Desiree Williams, Collections Manager at Money One Federal Credit Union. Desiree shares her insights on transforming collections into a proactive, service-oriented approach. They discuss the power of building relationships, leading with empathy, and how technology—like text messaging and AI—is reshaping collections. Learn how cross-departmental collaboration and ongoing training can improve member engagement and drive success in today’s evolving collections landscape. Tune in for actionable strategies and leadership lessons to modernize your collections efforts.
- AI in Text Messaging, Collections Management, Collections Strategies, Eltropy Exchange, Financial Services, Leadership in Collections, Member Engagement, Proactive Collections, Service-Oriented Approach
Desiree Williams
Collections Manager, Money One FCU
Desiree Williams is a Collections Manager at Money One Federal Credit Union. With over 20 years of experience in banking and credit unions, including 15 years in collections, she has seen firsthand how a service-first approach fosters loyalty, boosts engagement, and enhances collaboration across departments. By integrating financial counseling and debt solutions into her strategy, her team has transformed collections into a member-focused experience that drives results.
