The Collections Multiplier
Built to Outpace Delinquency
No more silos. No more delays. Just action.
Powerful alone. Transformative together.
The Eltropy x Akuvo integration empowers you to deliver a better collections experience and outcomes by streamlining communications with members and customers within the Akuvo Platform.
Close the Communication Gap
Set up real-time alerts or reach out 1:1 through secure, personalized text conversations that boost contact rates and engagement.
Speed Up the Path to Resolution
From first reminder to final payment, the entire collections journey happens in one thread without jumping channels or apps.
Protect Compliance, Automatically
Track opt-ins, opt-outs, and full communication history within Akuvo, giving your team a clear, auditable trail without manual work or risk.
Turn Collection Insights into Action
Use conversational analytics to identify & scale top-performing outreach to continuously optimize your collections communication.
The Eltropy+ Akuvo Impact
More Effective Collections Communication with Texting.
10
x
Increase in Payments During Early Delinquency.
10
%
Higher Recovery Rates During Late-Stage Delinquency.
2
%
Average Open Time for a Payment Text Alert.
0
Mins
Built for Modern Collections Teams
Real-Time Text Alerts & 1:1 Text Conversations
Single dashboard view of all conversations
Instant notifications in Akuvo for incoming texts
Record opt-ins and opt-outs in Akuvo
Real-time message sync to the Akuvo history section
Instant secure payments via Text
Akuvo x Eltropy Collections Workflow
Message Set Up
Your collections team configures automated payment text alerts directly within Akuvo.
Automated Text Triggered
Akuvo calls Eltropy’s secure Text API to send out the message to the member or customer.
Member Receives the Alert
If the member responds, the collection officer is instantly notified within Akuvo.
Real-Time Conversation Begins
The officer launches the Eltropy Messenger (within Akuvo) to continue the conversation.
Secure, Synced Message History
The entire conversation is logged and synced in real-time to Akuvo’s history section.
One of the biggest reasons we chose Eltropy was their robust integrations. As we prepared for a core conversion, Eltropy was already ready to support us, which opened up countless possibilities to increase efficiency and improve member interactions across the entire organization.
One thing that surprised me was how smoothly it went. Usually with third-party vendors, you have hiccups. But since day one, it’s been fantastic. The integration has been seamless, and the system is so intuitive that staff training was minimal. That kind of turnaround was unheard of with our old process.
The way MeridianLink and Eltropy work together has been remarkable. When a member needs to submit or sign docs, our team sends a quick Text and often get a response within minutes, rather than days. The efficiency gains have been incredible.
AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector or their next-generation collections platform, it provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. It delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit www.akuvo.com.
