Queue Smarter, Serve Better
Easy for Your Members, Efficient for Your Team
Eliminate long wait times and enhance service with Eltropy’s turn-key Lobby Management that gives your branch visitors the freedom to check in anytime, anywhere.
Lobby Management
Designed for Credit Unions & Community Banks
Check-In Anytime, Anywhere
Eltropy Lobby Management gives your branch visitors the freedom to check in your branch remotely anytime, anywhere – at home, en route, at an on-site kiosk, or through a staff member.
Enhance Member Satisfaction & NPS
- Empower members to check in remotely and provide real-time queue status updates to reduce delays, no-shows, and walk-outs.
Improve Rescheduling Experience
- Enable members to convert or reschedule their branch check-ins into future appointments seamlessly, at their convenience.
Self Check-In Kiosks
Eltropy Lobby Management streamlines member service with self-check-in kiosks to improve operational efficiency and inform visitors about their queue position.
Optimize Staff Utilization
- Enable members to check in independently at the branch with self-check-in kiosks, freeing up staff to focus on service delivery.
Increase Brand Engagement
- Offer a branded check-in experience with customizable options, such as colors, fonts, and logos, that align perfectly with your brand aesthetics.
In-Branch Video Rooms
Eltropy Lobby Management creates a personalized and convenient in-branch experience with dedicated video rooms, offering a private space for virtual consultations and meetings.
Boost Staff Productivity
- Reduce operational costs & expand service capabilities by enabling your staff to serve members from a centralized location.
Improve Expert Access
- Ensure every member receives the best available expert guidance—even when specialists aren’t available on-site, with virtual consultation.
Live Queue Position Updates
Eltropy Lobby Management informs the queue positions on digital kiosks, in the lobby, and online, giving visitors visibility into their current queue position.
Improve Waiting Experience
- Keep visitors informed with live queue updates, allowing them to take breaks or run errands to reduce waiting frustration and minimize walkouts.
Reduce No-Shows
- Give members the flexibility to track their queue status in real-time and join remotely – eliminating long wait times, delays, and no-shows.
User Calendar View
- The User Calendar View gives branch managers better control over scheduling by allowing them to view agent availability, block time slots, and book appointments—all in one place. Managers can add key details, such as service type and contact info, and agents receive instant notifications to stay updated.
Real Stories, Real Success
“We’ve been doing In-branch Video for about seven months and started using Eltropy’s Appointment Management and Chat for about nine months now. And we started using Bank From Anywhere (Video Banking) just recently. So far it’s been fantastic.”
Melissa Wrycha
Chief Experience Officer
“The ability for our customers to connect with subject matter experts – who are centrally located – is a win-win for customers and for us.”
Alex Masse
Executive Vice President, Chief of Operations & Innovation
“Eltropy helped us digitally connect members with branches, lending, collections, and contact center using one singular solution across all channels.”
Kent Lugrand
President & CEO
Branch Traffic Insights
Eltropy Lobby Management empowers your staff with instant notifications upon visitor arrivals and rich branch traffic trends across multiple locations to improve branch efficiency.
Improve Visitor Management
- Equip your staff with real-time visitor insights on arrival times and lobby wait durations to manage visitor flow efficiently.
Optimize Staff Utilization
- Leverage real-time and historical branch insights into check-ins, waiting times, appointment types, service durations, and more, to allocate resources effectively for peak hours, and ensure agents are always available when members need them most.
360-Degree Visitor View
Eltropy Lobby Management integrates with the Eltropy Unified Platform which provides a 360-degree view of the visitor interaction history in a single conversation thread.
Reduce Handling Times & Escalations
- Empower staff to add and review notes about a visitor’s interaction enabling all agents with a 360-degree view of each visitor.
Improve Response Times
- Empower your staff with instant and granular access to previous visitor interactions to meet the member's needs quickly and efficiently.
Power of Total Branch Solution
Eltropy Lobby Management integrates with Appointment Management, Reputation Management, In-Branch Video Banking, and so much more to provide a seamless, all-in-one Total Branch Solution.
Improve Appointment Scheduling
- Give members the freedom to make appointments on their preferred channel – video, in-branch, or the phone — with their choice of staff, without multiple follow-ups [Appointment Management].
Improve Branch Reputation
- Boost your branch’s online reputation by turning member satisfaction into glowing Google reviews with quick, text-based review links [Reputation Management].
Expand Beyond Physical Branch
- Serve members anytime, anywhere by expanding services beyond your branch’s physical limits with remote video banking services [Video Banking].
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
