Level up your contact center experience.
Enable Your Members & Customers access service Faster, Better, and On their terms.
Provide 24×7 answers using AI Voice Virtual Agents, shorter wait time for human agents and increase first call resolution with add-on digital tools
Make Your Agents feel Empowered, Equipped, and Efficient.
Offer seamless channel switching, AI-powered knowledge assistance, and features like co-browsing, texting, workflows, context transfer, and more.
Empower Your Executives to Identify, Optimize, and Drive Growth.
Offer historical and real-time actionable insights to help them identify bottlenecks, optimize resources, and improve member and agent satisfaction.
Keep Your Team Connected, Responsive, and Ready
- Anytime, Anywhere.
From in-branch desks to remote setups, Eltropy Phone simplifies your telephony experience to eliminate friction, reduce overhead, and put control back in your hands.
What Eltropy is doing with its Unified Conversations Platform will only magnify and highlight all the other technology enhancements that we’re currently making for our members across all departments. In the end, we’re improving our financial and communications technology to help our employees first, so they can in turn help our members have a better banking experience.
Carter Pope
Chief Executive Officer
Enhance Your Member Experience
Lower Call Abandonment Rate by off-loading simple calls to AI Voice Virtual Agent and reducing the wait time.
Empower agents to resolve members’ issues on first call with easy access to subject matter experts, co-browsing, ID Verification and many other tools.
Enhance Your Agent Performance
Increase Agent Satisfaction With “single pane of glass” modern browser based UX thoughtfully designed for agents to get things done faster with one-click access to texting, co-browse, ID verification, eSign, genAI Agent Assist and other tools to use while on call.
Enhance Your Executive Action
Track key metrics both real-time and historical to identify potential bottlenecks and areas for improvement for addressing them proactively.
Monitor agent performance and customer satisfaction levels (CSAT) to identify areas for improvement.
Your Team Will Ever Need
Dial by Extension
Offer easy extension-based dialing to reach colleagues instantly, without dialing full phone numbers.
Direct Inward Dialing (DID)
Provide direct external numbers to employees or departments to improve the member dialling experience.
Personal Voicemail
Provide each user or department with a unique voicemail box with notifications for easy follow-ups.
Hardphone & Softphone Support
Support both physical desk phones and software-based calling for flexible, hybrid working styles.
Quick Outbound Dialing
Enable one-click or rapid dialing to reduce the time and effort spent on manually dialing.
Auto Provision for Select Models
Robust auto-provisioning for Yealink, Poly, and phones compatible with FreeSwitch SIP server.
Contact Center Integration (Voice+)
Native connectivity with Eltropy Voice+ for seamless contact center integration and more.
Voicemail with Custom Greetings
Support personalized greetings for making the calling experience more professional and informative.
External Dialing
Enable employees to make calls to members, vendors, and partners outside the organization.
Support for Hunt Groups / RingAll*
Enable ringing of multiple phones in a group or a sequence to ensure every call is answered.
Profile-Based Dialing*
Support varying dialing permissions and features based on the user roles.
Hosted PBX Solution
Switch from on-prem systems to a cloud-based hosted PBX phone system.
Eltropy Office Phone Empowers Your Team
Always Connected, Anytime Anywhere
- Support both hardphones and softphones for flexible, hybrid working styles.
- Maintain full team connectivity, whether staff are in-office, remote, or on the move.
Faster, Seamless Calling
- Use extension dialing to reach colleagues instantly without full phone numbers.
- Reduce time spent manually dialing with click-to-dial and quick outbound calling.
Smarter Setup & Management
- Set up phones quickly with auto-provisioning for Yealink, Poly, and more.
- Manage everything in the cloud, eliminating on-premise maintenance and IT cost sprawl.
Voicemail that Works for You
- Provide each employee/department with a personal voicemail inbox - no follow-up mixup.
- Add professional, custom voicemail greetings for employees or departments.
Intelligent Call Routing
- Set up Hunt Groups or RingAll to make sure someone always answers.
- Benefit from Skill-based Routing with Eltropy One Platform
Eltropy Office Phone Empowers Your Community
Direct Reachability
- Callers can call their loan officer or reps directly - no phone tree or transfers needed.
- Callers enjoy continuous support even when the staff is on the move.
- No call goes unanswered, with calls ringing multiple staff members or in sequence until answered.
Professional Interactions
- Callers hear customized voicemail greetings that provide helpful information.
- Callers experience smoother handoffs & informed follow-ups with personal voicemail.
Eltropy Office Phone Empowers Your Management
Deep Analytics & Integrations
- Access call logs, history, voicemail data, and more to optimize enterprise-wide growth drivers.
- Seamless integration with Eltropy One Platform - AI Agents, Chat, Text, Video, Email, Voice+, and 35+ more out-of-box integrations.
Custom Roles, Smarter Controls
- Assign dialing permissions & features by role.
- Reduce security risks and control telecom usage.
Scalable Architecture, Reduced Costs
- Eliminate on-premise maintenance and IT cost sprawl with the cloud-based system.
- Reduce overall costs by using the One Platform, auto-provisioned devices, and fewer vendors.
Eltropy Office Phone — Architecture
Put Eltropy Office Phone to Work for Your Institution
Deliver Next-Gen Office Phone
Experience with Eltropy
Enterprise-grade Telephony Experience.
Experience the power of connected telephony with seamless office phone & contact center integration (Voice+) that allows for advanced features such as Skill-based Routing (SBR), Omnichannel communication, Smart Call Flows, and more.
Identify and optimize enterprise-wide growth drivers.
Offer executives actionable insights (historical and real-time) on call logs, history, voicemail data, and more – to identify bottlenecks, optimize resources, improve member/customer satisfaction, improve team productivity, and more.
Deliver faster, better, and on-demand calling experience.
Enhance the calling experience by supporting both physical & softphones, direct calling, voicemail, Hunt Groups/Ring All, 24/7 support, smart routing, context transfer, personalized greetings, and more.
