[CSS] A Platform That Works Across Teams

Key Highlights

• 3:05
  Highlight 1
  

  Introduction

• 6:37
  Highlight 2
  

  Simple vs complex conversations

• 8:11
  Highlight 3
  

  Eltropy Unified Conversations Platform

• 9:45
  Highlight 4
  

  Unified experience for all stakeholders

• 10:59
  Highlight 5
  

  Eltropy AI at Magnifi Financial CU

• 14:38
  Highlight 6
  

  Personalization and trust

• 19:03
  Highlight 7
  

  Member adoption

• 21:22
  Highlight 8
  

  AI for workforce

• 24:52
  Highlight 9
  

  AI for Contact Centers

• 28:03
  Highlight 10
  

  AI impact on Magnifi Financial CU

• 33:42
  Highlight 11
  

  AI use cases

• 37:09
  Highlight 12
  

  AI training

• 39:12
  Highlight 13
  

  Compliance and risk mitigation

• 42:22
  Highlight 14
  

  Eltropy Safe AI

• 45:18
  Highlight 15
  

  ROI

• 50:46
  Q 1
  

  How long did it take for members to adopt AI instead of speaking with a person?

• 52:01
  Q 2
  

  Are the live chats authenticated? What OLB providers do you integrate with?