Join Sonya Harris, SVP of Lending at Community Resource CU, and Michael Pupil, VP of Collections at Eltropy for a powerful discussion on winning collections strategies for 2025. This webinar will equip you with actionable strategies to improve operational efficiency, navigate rising delinquencies, and create a more empathetic, effective collections strategy for 2025.
- Collections 2.0, Empathy in Collections, Fraud Prevention, Lending, Member Communication, Proactive Collections
Key Highlights
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Highlight 1
Cost-effective automation strategies
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Highlight 2
Common pitfalls when implementing automation
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Highlight 3
Collection teams' concerns with automation
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Highlight 4
The evolution of collections communication
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Highlight 5
Proactive collection strategies
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Highlight 6
Digital interactions for younger members
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Highlight 7
Member communication is evolving in collections
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Highlight 8
Predictive analytics to give members more control
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Highlight 9
Self-service technology & flexibility for members
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Highlight 10
Fraud in collections
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Highlight 11
Fraud is a lion on the loose, so the key is to run faster to protect your members
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Highlight 12
Balancing empathy in collections
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Highlight 13
Handling emotional, tough conversations & supporting your team
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Highlight 14
Preparing for collections in 2025
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Highlight 15
Biggest impact in 2025: Rising costs & delinquency
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Highlight 16
Where to find Eltropy in 2025: Event Lineup
