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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 600+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Faster payments with 5-day advance Text reminders, reducing delays from 9-11 days to 0-3.
Increase in monthly payment volume, fueled by higher engagement through Texting.
100% boost in
monthly payment volume
“People who never responded before are responding now. It’s like we’ve suddenly started speaking their language, and they’re actually listening. It’s amazing. In my 20 years in the credit union industry, this is the most game-changing innovation I’ve seen.”
Art Sookazian
Vice President of Collections & Risk Management
When the economy threw its weight around, LAFCU saw a golden opportunity to modernize their collections program and meet their members where they are—on their phones. Their old, clunky pay-by-phone system was a relic of the past, forcing members through long login processes that no one had the patience for. It was time for a change, and Eltropy was the perfect partner for the job.
With Eltropy’s mobile-first, text-based payment system, LAFCU transformed the payment experience. Now, members can pay by simply texting “yes” in response to a reminder. No more forgotten logins, no more hassle. The results? Over 5,500 payments processed in just five months, a 22% reduction in payment delays, and a whopping 3.5X surge in payment volume.
But wait, there’s more! With automated alerts and self-service options, agent workload dropped by 25%, letting staff focus on the member-centric stuff. Members love the seamless, efficient process, and payments are now happening faster than ever before.
Finally, with texting outshining email engagement, LAFCU is now gearing up for future marketing, after-hours support, and more. Art Sookazian sums it up best: “In my 20 years in the credit union industry, this is the most game-changing innovation I’ve seen. It’s got us wondering how we ever managed without it. It’s not just a tool; it’s become an essential part of how we serve our members.” The future of member engagement is here, and it’s in the palm of their hands.
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