Provide 24/7 live service on your website and mobile app. Save efforts and time with modern AI-powered communication.
Secure Chat Designed for Enterprise
Provide Instant Resolution, Increase CSAT
Provide 24/7 support that provides instant, accurate answers, enhancing self-service capabilities & reducing wait times.
Engage with multiple members/ customers simultaneously and add/ switch to another channel as needed.
Transfer conversation to human agents as needed in one click with context, notes, and summaries within the same engagement.
Optimize Contact Center, Improve Efficiency
Route routine queries to AI Agents for faster resolution and allow human agents to focus on more complex and valuable interactions.
Keep all conversations secure with OTP and two-factor authentication. Authenticate once to reduce friction with SSO integration.
Members and customers can upload files or take photos directly within the conversation–no need to switch pages or click external links.
Use pre-built integrations with popular OLB platforms such as Alkami, Banno, and Q2 to add secure chat to your mobile and web apps.
All the Tools You Need in One Place
Safe, Secure, and Always Compliant
Record & store chat history for regulatory compliance, audit, security, and reporting fraud to authorities.
Proactively monitor for Personally Identifiable Information (PII) violations and ensure safe conversations with AI-driven conversational intelligence.
PII Data Prevention
To further protect member data, Eltropy offers a security feature that automatically blocks incoming messages containing personal information (e.g., names, phone numbers). Senders receive a notification prompting them to remove sensitive details before sending.
Blocked messages remain in the system for tracking, but all PII is hidden and cannot be retrieved, ensuring privacy and compliance while maintaining message analytics.
Slide Share–Chapters Presentation to Contacts
Agents can share specific content directly from their Eltropy account–without screen sharing. This ensures they present only the relevant information while keeping other content private.
Agents organize materials into Topics, Subtopics, and Chapters, allowing them to share a single Chapter or an entire Subtopic. Both the agent and the contact can view the same information simultaneously, letting members read and explore at their own pace.
Rich Capabilities and Add-Ons
Add emojis, icons, images, surveys, links, and more. Use customizable pre-built templates to save time and maintain consistency.
Assist members effectively with Co-Browsing, enabling your agents to view what they see on your website without taking control.
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
