Supercharge your Online Banking Experience with Eltropy + Jack Henry’s Banno Digital Banking
for Credit Unions and Community Banks
“Embedding convenient Secure Chat right in online banking has been hugely popular with our members. We love seeing the spike in digital conversations that expands our service capabilities without adding call center costs and volume.”
Gary Jeter
CTO
Available on Web and Mobile App
Click, Connect, Converse
Connect effortlessly with your members and customers through their preferred channel. Each member has their unique default channel and selects the most suitable one for their needs. Eltropy’s channel-agnostic architecture empowers CFIs to offer diverse channel options, simplifying resource management across all channels.
Unlock actionable insights
Within your text and chat transcripts lie valuable insights that can enhance your members’ and customers’ service experiences and inform strategic business decisions. With Eltropy’s Conversation Intelligence, uncover this treasure trove of actionable insights, elevating your operations to the next level.
Match members and customers with appropriate resources
With the continuous growth of your customers’ digital engagement, the key to improving CSAT and operational efficiency lies in connecting them to the right resources during their initial contact. Eltropy’s Skill-Based Routing allows you to customize your routing strategy to suit your unique business needs.
Free up agents for relationship-building
Chances are, approximately 80% of the calls your contact center receives are routine inquiries that Eltropy’s Intelligent Virtual Agent can effectively manage. Automating these routine calls frees up agents to help members and customers with complex issues and to nurture valuable relationships.
Watch this video on how seamless it is for members and customers to communicate with agents through their preferred channel within the Banno Online Banking Platform.
