One Enterprise. One Platform

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What is the
Unified Conversations Platform?

 The Eltropy Unified Conversations Platform centralizes all your customer interactions into a single, AI-powered system that is equipped with every tool you need to automate, enhance, and modernize your support and service. It revolutionizes how you engage with your people, members, and customers.

All-in-one Inbox

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Unified Inbox

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It Starts with

Seamless Communication. Consistent Engagement

Simple. Smooth. OmniChannel

Connect with members on their favorite communication channels and switch effortlessly between Text, Chat, Video, and Voice—all in one conversation. 

Get more than just channels of choice with the ultimate toolkit that every department can use to enhance member and customer service. Co-browse, conduct tele or video conferences with multiple participants, share and sign documents, offer full-service video banking, text 1:1 or 1 to many, manage branch lobbies effectively…and more. All in one system.

Unify and integrate every member and customer interaction into a single inbox. This comprehensive overview, enhanced by AI intelligence, tracks the entire customer journey, enabling your teams to proactively engage, monitor, manage, and create workflows from one centralized interface.

Why settle for doing more with less? Elevate your operations with the industry’s most comprehensive AI-powered platform that delivers MORE capabilities and efficiency in one unified solution.

It’s not just any AI.
It’s your AI.

All your existing and future systems work together - Core, CRM, OLB, and more - to free up your people to be more productive, efficient, and innovative.

Effortlessly transfer data across platforms with our pre-built integrations that are ready to go on day one!

The Power of the Platform

One Platform for Everything 

Eliminate the need to buy multiple-point solutions that add to the cost and are difficult to manage. Get everything you need to automate, enhance, and modernize under one platform.

Bigger Picture

Get enterprise-wide conversation intelligence, analytics, and reporting.

Safety In Numbers 

Secure enterprise-wide fraud-prevention, privacy, safety, and compliance.

One Step Ahead – Anytime, Anywhere

Scale as your needs evolve – Add new products, features, modules, AI, and integration partners. Support additional users, and automate more workflows. 

Combined ROI 

Fulfill multiple goals simultaneously rather than focusing on one with a system that creates centralized efficiencies. 

Return on Investment

The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.


Faster Member Authentication 45 Seconds to authenticate


Faster lending process, 3 days reduction in loan approval time


Higher response rate with Text than other modes of communication


Increase in number of accounts opened with In-branch Video


Reduction in Loan approval times, application completion <10 mins

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