Video Banking has been gaining traction as a way to facilitate branch-like experiences for customers and members digitally. As part of this momentum, Eltropy announced new use cases and deployment models for its Video Banking technology, which is designed specifically for credit unions and community banks.
New Capabilities
Eltropy’s Video Banking offering is now more comprehensive than ever before, with new capabilities including enhanced ID scan, document exchange, signature, check deposit, virtual notary, and notary journal capabilities, among others. The company’s Video Banking platform has been laser-focused on the credit union and community banking industry for more than a decade, and it includes tools and workflows that enable seamless banking conversations and transactions.
Deployment Models
One of the key benefits of Video Banking is the ability to support complex conversations that create much more value for financial institutions and their consumers. Eltropy’s Video Banking is the most comprehensive solution on the market, with multiple deployment models available to CFIs. These include In-branch Video, Website Conversations Panel, Remote Video, Scheduled Video Meetings, and mobile app integration.
Use Cases Include Fraud Prevention
The platform allows for a range of use cases, including fraud prevention, opening new accounts and memberships, account services, lending, wire transfers, and investment advisement, among others.
Eltropy’s Video Banking is being used by a wide range of community financial institutions, including Chelsea Groton Bank, which has seen a 300% increase in customer adoption since launching its “ChelseaLIVE” service in July 2021.
TruWest Credit Union is another Eltropy Video Banking customer that has benefited from the technology. The credit union received a Video Banking call from a member traveling in Israel who was locked out of their digital banking and needed some documents. Eltropy’s Video Banking enabled the member to quickly connect with a TruWest employee for face-to-face communication, allowing for easy and confident identity verification.
Learn More May 16-18
In this crucial year of 2023, with a potential recession on the horizon and tightening belts, Eltropy’s mission is to help its customers benefit from a complete digital conversations platform, including the value of Video Banking. Community financial institutions can learn more about Eltropy’s Video Banking at the 2023 Eltropy User Conference, May 16-18, 2023 at the Salt Lake City Marriott City Center. Leaders from the industry will gather for educational sessions, product demos, and networking opportunities. Space for the Eltropy 2023 User Conference is limited, so reserve your spot today to ensure your attendance.
