For credit unions and community banks, every meaningful relationship starts with a conversation. Whether it’s guiding a consumer through a loan, opening new accounts, or resolving fraud with empathy and urgency, real-time, personal interaction is where trust takes root.
But as branches go digital and consumers demand convenience, one challenge rises to the top: How do you scale that high-touch experience without losing the human connection?
Meet Eltropy Video Banking
A secure, omnichannel video solution that brings your frontline staff face-to-face with consumers, no matter where they are. Purpose-built for Community Financial Institutions (CFIs), it seamlessly integrates into Eltropy’s Unified Conversations Platform and is tailored to meet the operational and compliance needs of the institutions.
For CIOs: One Platform to Power End-to-End Digital Journeys
Eltropy Video Banking isn’t just a communication tool; it’s a secure, full-service engagement layer that enables your teams to complete the entire process remotely, from identity verification to final signature.
With built-in ID verification, real-time document sharing, and e-signature during live video sessions, consumers can complete complex, high-trust transactions without ever stepping into a branch. With the full interaction happening within a single platform, cross-department collaboration, like bringing in loan officers, fraud specialists, or branch managers, is seamless.
The best part? All interactions are captured in a unified analytics dashboard, giving your teams the data and visibility they need to monitor performance, optimize staffing, and improve outcomes, without toggling between systems.
No integrations or guesswork!
Just secure, compliant, fully digital journeys that work across your entire institution.
For COOs: Streamlined Operations, Scalable Reach
Eltropy Video Banking empowers your institution to deliver high-touch service at scale, without the cost and complexity overhead of in-person appointments. Consumers can open accounts, apply for loans, and receive real-time support from staff, all remotely, on their schedule, and from any location.
By connecting them directly with the remote loan officers and specialists across branches, you eliminate friction, shorten turnaround times, and enable same-day loan approvals with fewer drop-offs. And because everything happens in a single, secure session, complete with screen sharing, ID verification, document upload, and e-signature, your staff can collaborate more efficiently and close the loop faster.
This also allows you to expand access and engagement with rural, remote, or underserved consumers, without needing additional physical infrastructure, turning operational efficiency into a growth strategy.
Eltropy Video Banking is simple to deploy, easy to scale, and ready to meet today’s expectations for seamless digital service.
Real Results, Real Impact
Our customers are already seeing measurable gains:
- 84% YoY increase in booked loans
- 75% resolution rate in the first video interaction
- 60% reduction in branch foot traffic during peak periods
Whether embedded in your website, integrated with your contact center, or shared via direct agent links, Eltropy Video Banking flexes to fit your strategy.
Why Now?
Modern consumers expect digital-first service, but still want the human touch. With increasing demand for remote account servicing, digital loan processing, and fraud resolution, video is no longer a “nice to have.” It’s a competitive differentiator.
If you’re interested in learning more about Eltropy Video Banking and how it can drive consumer loyalty, operational efficiency, and measurable ROI for your institution, please connect with our experts to get started. Let’s bring the human touch back, digitally.
