The banking industry is undergoing an incredible transformation. Traditional branches are facing decreases in foot traffic, and the digital landscape is becoming more vital for the future of these financial institutions. What is the best way to reach your customers with how people communicate changing? How can you provide them with the products they want to buy? The future of banking is exciting and confusing at the same time.
Video banking is a term that represents the new face of banking. Digital customer service is a concept that has been around for more than ten years, but it is now growing fast as more and more customers are using the internet to do their banking. With over half of the world’s population using social media, video is becoming the preferred communication method. As video banking gains popularity, banks need to adapt their processes to keep up with customer expectations. This blog explains video banking and what banks in Australia can do to maintain their competitive edge.
The New Digital Customer Journey, While the digital customer journey has evolved over the years, it is the next-generation video banking that brings the promise of real-time, natural interactions between customers and financial institutions.
New technologies are constantly changing the way we do business. The latest trend is video banking. This new way to bank has been around for over a decade, but it is gaining popularity in the United States and is quickly spreading to other countries. It’s a safe way to perform many of your banking transactions and an excellent way to build a relationship with your bank.