Compliant Text Messaging and Member Engagement
Ensure your members can connect and engage with the agent best equipped to help them across all channels – anytime, anywhere.
Blog Articles
How CFIs Can Reduce Loan Servicing Costs Before the Holidays?
Credit unions and community banks face growing financial pressures as the holiday season approaches due to rising loan delinquencies and
Optimizing Text Payment Campaigns for Collections Success
In recent decades, credit unions and community banks have witnessed a significant shift in how members make payments. From the
Protecting Your CFIs from Third-Party Cyber Risks
In the ever-evolving landscape of cybersecurity, credit unions and community banks face increasing threats, particularly when it comes to third-party
Preventing Burnout: The Secret to Keeping Your Collections Team Energized This Summer
Managing a team of collectors at a credit union involves navigating constant pressures and ensuring targets are met, all while
Drowning in Delinquency, Fraud & Fragmented Tech? Here’s the fix!
Hello there! Feeling the heat in the credit union landscape? You’re not alone. Competition is fierce, member expectations are skyrocketing,
What is Skill Based Routing [SBR]?
Ensure your members can connect and engage with the agent best equipped to help them across all channels – anytime, anywhere.
Reactive to Proactive Fraud Fighting for Credit Unions & Community Banks
It was a close call until my wife grabbed the phone from my hand and said, “You dummy, you’re being
Navigating Fraud in the Era of Remote Work at Community Financial Institutions
As remote work becomes an increasingly prevalent mode of operation, credit unions and community banks face unique challenges in maintaining
Collections vs. Marketing: What You Need to Know About Opt-In Requirements
In the financial services industry, effectively and compliantly communicating with members about overdue payments is crucial. Unlike marketing communications, first-party
