Eltropy Augments Coastal’s Staffing with Video Banking Amid Labor Crisis

Coastal Heritage Bank Case Study Eltropy

Coastal was introduced to Eltropy in late 2021. Eltropy helped Coastal through the labor crisis by providing Video banking capabilities to augment in-person branch staffing. The Video banking empowers hundreds more banks and credit unions to maximize their resources and serve members anytime, anywhere, in their channel of choice. “After seeing two comprehensive demos, and […]

Alliance Credit Union boosts contact center and collections productivity with Eltropy

Alliance CU Eltropy Case Study

Since implementing Eltropy, Alliance Credit Union has seen tangible benefits that have helped it enhance its customer experience and increase revenue. “It’s like clockwork. You see the messages go out, and the payments come in.” Sean Chambers, Chief Operating Officer, Alliance CU Alliance Credit Union has been extremely satisfied since making the switch to Eltropy […]

TruWest Credit Union Serving Members Around the World With Eltropy Video Banking

Truwest Eltropy Video Banking Success

TruWest Credit Union started their journey with Eltropy at the end of 2021, utilizing Text messaging, chat, and Video Banking to enhance their digital banking experience. The TruWest team selected Eltropy because of the ease and intuitiveness of the platform. “It seemed so simple and intuitive to use! All the steps made sense. We had […]

Clearview FCU Going Beyond The Branch with Eltropy Video Banking

Clearview case study

To best serve the community, Clearview leaders felt that expanding the ways members could interact with credit union employees was a top priority. This initiative was already in the works when the Covid-19 pandemic arrived in 2020, accentuating the need to be able to safely meet the needs of consumers anytime, anywhere. To make sure […]

Chelsea Groton Bank – Video Banking to Safely and Conveniently Connect With Members

Chelsea G Eltropy Case Study@2x

As the Covid-19 pandemic shut down in-person services across the country, finding ways to safely provide services to Chelsea Groton members became a top priority. In fall of 2020, Chelsea Groton rolled out ChelseaLIVE, their Digital Communications Platform powered by Eltropy. By deploying a comprehensive Digital Conversations Platform, Chelsea Groton gave their customers greater access […]

Rivermark Community Credit Union Thrives During Pandemic with Video Banking

Credit Union Thrives During Pandemic with Video Banking

In September of 2020, Rivermark did a soft launch of Eltropy’s Video Banking solution. With a welcoming response from its members and high engagement rates, Rivermark was able to pivot quickly and get through the entire pandemic without closing any branches. “We are getting members calling in day after day, week after week.” Annie Her, […]

Affinity Plus FCU Drives Growth with Eltropy’s Digital Conversations Solution


One of the key reasons Affinity Plus ranks so high with Forbes is because of the exceptional digital services they offer. Affinity Plus provides their members with a top-rated mobile app and an easy-to-use online banking portal. “Video Banking has taken digital services to the next level. What we do with Eltropy’s video solution is […]

Video Banking That Drives Results – Main Street Bank

Main Street Case Study

When the COVID pandemic began, Main Street began thinking critically about their digitalservices. Customers didn’t always have access to branches, and more were turning to digital toolsto handle their financial needs. But the chat feature that Main Street Bank had left a lot to bedesired at the time. It couldn’t be accessed through mobile browsers, […]

APL FCU achieves low delinquency rate with the power of Text Messaging

APL FCU uses Eltropy to accelerate lending

10 % lesser rate of delinquency 10 % Increase in Savings 10 % Drop in call volumes on loan applications Within the first month of implementing Eltropy Delinquency rates dropped by 20%. APL has seen that people prefer chatting via text far more, with their call volumes on loan applications dropping by 60% In this […]