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Enhanced staff scheduling as Texting provides extended HR coverage and support.
Easy access to accurate employee records with efficient documentation via Texting.
Positive feedback as employees enjoy hassle-free leave reporting without callbacks.
Less response time with Texting, from 3-5 minutes to just 10 seconds.
Enhanced staff scheduling as Texting provides extended HR coverage and support.
Easy access to accurate employee records with efficient documentation via Texting.
Positive feedback as employees enjoy hassle-free leave reporting without callbacks.
95% reduction in
HR response time
“The efficiency is just phenomenal. Now it takes 10 seconds to analyze and look at a message rather than getting the call, listening to the voicemail, calling back, and possibly getting another voicemail if they’re sleeping.”
Tiffany Stephens
Talent Acquisition and Employee Relations Manager
For Fibre Federal Credit Union’s employees, reporting sick leave used to mean playing an endless game of phone tag—calling in, leaving a voicemail, waiting for a callback, and sometimes getting stuck in a never-ending loop. It was stressful, inefficient, and downright frustrating, especially when they just wanted to focus on getting better.
But then Eltropy’s secure texting platform swooped in to save the day. Employees now text in their leave requests in mere seconds—no callbacks, no waiting. This makes it easier than ever to report absences—even when they’re resting at home or in the hospital. This simple change has made the process seamless, stress-free, and—dare we say—actually enjoyable.
HR felt the shift too. Response times went from 3-5 minutes to an impressive 10 seconds. No more scrambling to track down voicemail messages—everything is now documented securely and accessible with a few quick taps—eliminating disputes over doctor’s notes or return-to-work instructions. And with extended HR coverage, staff support is better than ever.
Fibre Federal has transformed HR chaos into a streamlined, well-oiled machine that employees actually enjoy using. But, Fibre Federal’s journey is just getting started. As they continue to innovate and improve, the potential for Eltropy’s texting platform to transform everyday HR tasks remains limitless—making work easier, faster, and more efficient for everyone.
“At a recent conference, when I explained our texting system, people were amazed,” says Kellie Preheim, HR/Employee Relations Manager. “They kept asking, ‘Wait, they can just text in?’ It’s clear that many credit unions are still looking for better ways to handle these everyday HR communications.”
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