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Enhanced Fraud Prevention
Verifying members via Video Banking during wire transfers helped reduce fraud risks.
Expanded Business Opportunities
Gained new users from outside the local area and continued service as they flew south for winter.
Expanded Business Opportunities
Video Banking enabled them to acquire new members from outside their local area.
Enhanced Fraud Prevention
Verifying members via Video Banking during wire transfers helped reduce fraud risks.
Donna Driscoll
VP Branch Administration
Staying connected with members, no matter where they were — that’s the goal Main Street Bank achieved with Video Banking.
When the pandemic hit, the credit union needed a way to stay connected with its members without relying solely on branch visits. They introduced Main Street Video Connect, allowing members to access personalized banking services from anywhere. This not only improved convenience but also expanded their service reach, enabling them to serve customers even outside their local area.
One of the most impactful benefits came in fraud prevention. “We all know wire fraud has been on the rise. The video banking platform allows us to visually identify all of our customers who want to perform a wire transfer, thus basically eliminating the chance of wire fraud,” said Maria Nephew, AVP Video Connect.
The platform also proved invaluable during unexpected closures, allowing them to resolve customer issues even during heavy snowstorms. From faster loan approvals to seamless account management, video banking has transformed Main Street Bank’s ability to deliver efficient, secure, and accessible service—making banking simpler and safer for everyone.
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