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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 700+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
3,000 Text Messages at Once
Easily reached more members with automated texts, freeing up staff from manual collection calls.
Higher Member Engagement
Members responded actively to texts, leading to quicker, more effective communication.
Enhanced Member Privacy
Texting offered a secure, private way for members to address sensitive matters at their convenience.
Less response time with Texting, from 3-5 minutes to just 10 seconds.
Enhanced staff scheduling as Texting provides extended HR coverage and support.
Easy access to accurate employee records with efficient documentation via Texting.
Positive feedback as employees enjoy hassle-free leave reporting without callbacks.
“Itʼs our first time texting in 22 years of collections. It feels exciting and like a big benefit to the department, and itʼs so user-friendly we really see it being helpful in other areas.”
Mayra Cano
Assistant Manager, Collections
Rogue Credit Union turned a collections challenge into a win with one simple shift: Texting.
Tired of unanswered calls and frustrated members, they embraced Eltropy’s text messaging solution—and it paid off in spades. Members who once avoided phone calls now eagerly responded to secure, easy-to-read texts. But it wasn’t just about convenience. Rogue’s team stretched their resources, reaching hundreds of members at once, while still keeping the personal touch. Automated texts helped streamline collections, giving staff more time to focus on what really mattered: helping members.
“There’s a lot of fraud out there, so members were skeptical at first, but once it was established that it was a secure live conversation members were very receptive,” says Mayra Cano, Assistant Member Solutions Manager.
With texting, Rogue Credit Union didn’t just improve their collections process—they redefined how they engage with members. It’s communication, reinvented.
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