Eltropy Payments
Turn Every Payment Into a Positive Experience
Eltropy Payments brings together self-serve portals, digital wallets, agent-assisted options, and real-time analytics into one powerful platform, making it simple for consumers to pay their way while helping your team reduce costs, recover more, and build lasting trust.
Measurable impact
Trust the ROI
Eltropy transforms payments into a proactive, modern, and non-intrusive process via a unified conversation platform for credit unions and community banks.
Do More With Less
Eltropy Payments
Empower your teams with targeted outreach, self-serve flexible payment options, and AI-powered support,
analytics, and more that refine your payment strategy for better outcomes.
Engage
‘Pay Now’ Links
Sequences of texts and emails released automatically prompt payment with embedded payment links.
Collect
Flexible & Secure Payments
Enable consumers to pay via their preferred method and offer flexible options – full, partial, or installment plans.
Express Pay
Self-Cure & Self-Service Payment
Let consumers securely verify details and self-initiate payments directly from any public-facing website.
Analyze
Real-Time Dashboards
Make better decisions leveraging detailed insights into payment activity & consumer engagement.
Ecosystem
Out-of-the-Box Integrations
Deliver better outcomes with minimal disruption, supported by 10+ powerful core integrations.
A Better Way To Pay!
‘Pay Now’ Links
Make every payment effortless with embedded ‘Pay Now’ links, delivered through smart text and email reminders that get consumers to pay faster and smarter.
Automate Payment Journey
- Free your team from manual follow-ups by sending automated sequences of text and email reminders with embedded payment links that allow consumers to pay anytime, anywhere.
Strategic Channel Mix to Boost Payments
- Reach the right consumers at the right time with the perfect mix of texts and emails, driving more on-time and early-stage repayments.
Boost Payment Velocity
- Direct payment links make it easy for consumers to pay in just a few clicks and enable teams to recover more dues quickly, even with a leaner people-reach footprint.
Flexible and Secure Payments
Give consumers the freedom to pay through digital wallets, ACH, and more, while offering flexible payment plans – full, partial, or installments.
Boost Payment Completions
- Enable consumers to complete their payments instantly by offering support for multiple methods, including digital wallets (Apple/Google Pay), over-the-phone payments, ACH, and more.
Payment Flexibility
- Empower consumers facing financial difficulties to pay on their own terms with their preferred payment options, such as full, partial, and installment plans.
Remove Payment Friction
- Embed secure payment links directly in Text and Email, which borrowers can use to pay instantly from the browser using their preferred method, without any unnecessary logins or redirects!
Agent-Assisted Payments
- Enable collectors, contact center teams, and account services staff to guide consumers through transactions in real-time via live calls and boost payment completions.
Real Stories, Real Success
“Within three months of implementing Eltropy, we saw a huge drop in delinquencies. When I saw the numbers, I almost couldn’t believe it. It was mind-blowing – We knew we made the right choice.”
Katie Bendyk
Director of eServices & Payment Solutions
“The moment we sent out the first campaign, we started taking payments right away. It was just amazing. The receptivity from the member base was automatic. It’s not embarrassing; members just click, execute the transaction, 1-2-3, and it’s done. Our collections manager has been amazed. When you see the numbers out of the gate in the first month, you realize how much of a difference it makes. Eltropy allows us to handle the low-hanging fruit while our team focuses on more complex transactions.”
Anthony Mero
CEO
“Most members don’t answer calls, so we needed a more effective way to reach them. The fact that our members can make payments at any time with just a link has made a huge difference in our ability to collect on time. Eltropy has allowed us to scale our outreach as delinquencies have increased. That’s been crucial to keeping us efficient.”
Lilly Megias
COO
Self-Cure & Self-Service Payment Portal
Easily embed a payment button on any public-facing website and give consumers access to a branded self-service portal where they can securely verify details and resolve balances instantly.
Pay Anytime, Anywhere
- By embedding the payment portal directly on your website, consumers can settle their dues on their own terms instantly, even outside business hours.
Branded Payment Portal
- Offer a fully branded payment portal with customized brand colors, logos, and more, that align with your brand identity to keep consumers engaged and offer reassurance that they’re paying the right institution.
Reduced Payment Queries
- Enable consumers to self-initiate payments and reduce payment-related interactions, freeing staff to focus on high-value interactions that need their attention.
Use AI to Resolve Issues
- Resolve payment issues instantly via AI Agents or let borrowers schedule an appointment at their convenience - directly within the website/app.
Reporting and Analytics
Data-driven insights on campaigns, consumer behaviour, payment activity, and more, in a granular dashboard or reports that helps provide full visibility into borrower and agent interactions to improve future outcomes.
Improve Payment Efficacy & Efficiency
- Leverage strategic insights into payment activity, engagement, trends, and more to optimize future repayment and campaign outcomes.
Refine Payment Strategy
- Streamline your efforts with performance analytics on messaging templates, trend identification, and refining tactics for faster recoveries.
Simplify Regulatory Compliance
- Leverage embedded audit trails and proof reports to ensure transparency, accountability, and improved compliance.
Built to Deliver ROI
From Reminders to Real Revenue
Eltropy Payments goes beyond one‑way reminders and turns every interaction into an opportunity to drive real impact at scale.
44%
YoY increase in dollar collected
72%
More payment texts sent
38%
YoY increase in people reached
10+ Core Integrations
Supported By An Integrated Ecosystem
Eltropy Payments seamlessly integrates with your core systems, including Jack Henry, Fiserv, Corelation, and more, to drive better payment outcomes with minimal disruption.
Artificial Intelligence
Powered By Eltropy Safe AI
Eltropy Collections 2.0 is powered by Safe AI which delivers sharp collection insights, smart automation, personalized engagement, and AI-driven assistance for maximum efficiency and results.
AI Contact Preference
“Show them you know them”
Securely analyze member and customer engagement to identify the best time, channel, and language for communication, keeping collections officers informed and enhancing personalized interactions.
Automated Intelligent Reminders
Sends personalized automatic text reminders, optimizing message timing based on member/customer preferences.
#Enhanced Engagement #Increased click-through rates for higher efficiency
Collection Insights
“Data Rules!!”
Deep insights into collections campaigns.
Comprehensive dashboards with campaign performance analysis that allow collections teams to make data-driven decisions for improved outcomes.
Advanced Collection Intelligence
Rich insights into delinquent members and customers inclusive of underlying reasons.
Enables collectors to approach members and customer with empathy, making each interaction more effective & compassionate.
Assure Quality with AI Scoring
The system automatically scores each call by meticulously analyzing it – to identify reasons for delinquency and ensure adherence to quality standards.
AI Assistant for Collectors
Provides collectors with instant access to policies and procedures [Powered by advanced language models]
#Reduced Average Handle Time (AHT) #Increased First Contact Resolution (FCR) #Improved overall efficiency
Get Started
Get The Winning Workflow
Empower your collections team with empathetic outreach, self-serve flexible payments, automated AI workflows,
and analytics that refine your collections strategy for better collection outcomes.
