Join Carter CU’s VP of Operations, Melody Shelley, in conversation with Eltropy experts as they explore the platform power of Eltropy Video Banking. Discover how this modern approach transforms high-friction service moments into seamless digital experiences, without losing the human touch. Learn why Video Banking isn’t just another channel, but a strategic engine for growth, efficiency, and deeper relationships for CFIs.
- Digital Banking, Grow Memberships, Integrations, Member Engagement, Onboarding, Platform Demo, Zero Fraud
Key Highlights
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Highlight 1
Introduction to Eltropy Video Banking
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Highlight 2
Growing memberships
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Highlight 3
Reducing banking deserts
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Highlight 4
Full-service banking beyond branches
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Highlight 5
Zero fraud and zero friction
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Highlight 6
New Eltropy features
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Highlight 7
Platform demo
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Highlight 8
Real customer story - Carter CU
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Highlight 9
Onboarding and transition to Eltropy
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Highlight 10
Support and resources
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Q&A 1
Are your PTMs from NCR? If so, are NCR teller and Eltropy video calls routed through the platform, or does staff have to switch between systems?
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Q&A 2
Is Carter CU using the Eltropy phone system? How many video calls are handled per day?
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Q&A 3
Does Eltropy work with the Flex core system?
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Q&A 4
What type of member information sharing is required with an Eltropy relationship?
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Q&A 5
Do you have any timeline for when you plan to sunset POPi/o video?
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Q&A 6
How long did it take Carter FCU to fully onboard and see results?
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Q&A 7
What kind of redundancy on your network do you have?
